Senior Business Analyst

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness  and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Who we are

Amplify Health Asia Pte. Limited (Amplify Health) is a leading health technology and analytics organisation, providing our customers with integrated solutions to improve outcomes for individuals and the sustainability of health systems.

We aim to be a trusted custodian of Asia's largest repository of health data, unifying financial, clinical, operational and behavioural data to empower our customers with insights that highlight opportunities to deliver better value and care outcomes.

We’ve set a bold vision

The vision for Amplify Health is to be a leading digital health technology and integrated solutions business.

Our Culture and Values

At Amplify Health, we believe in fostering a culture that embodies the spirit of Courageous Entrepreneurs. We are passionate and innovative individuals who continuously strive to push boundaries and think outside the box. We understand that calculated risks are essential for driving progress, and we view failures as valuable opportunities to learn and grow.

As Outstanding People, collaboration, learning, and growth are at the core of our values. We trust and rely on each other, working together as a unified team to achieve our goals. When success comes our way, we celebrate it as a collective achievement, and we are committed to improving and excelling together.

We firmly believe in the mantra of Discuss, Decide, Do. Listening is fundamental in our decision-making process, and we act promptly, ensuring accountability in everything we do. Simplicity is the key to our efficiency, and we get things done quickly and effectively while being guided by facts and understanding.

At the heart of our pursuits lies a Lasting Impact. We prioritize the needs of our customers, and we are crystal clear about the problems we are solving for them. Progress is our north star, and while we strive for excellence, we

acknowledge that perfection is a journey, and we remain focused on delivering excellent products that make a tangible difference.

If you are a passionate and innovative individual who thrives in a collaborative environment, where courage is celebrated, and customer focus is paramount, we invite you to join our team. Together, we will shape the future with our unwavering commitment to excellence and the determination to make a lasting impact in the industry.

What you will do

Understanding the business requirements and through a structured process: document, validate and translate into customer/business as well as system functional specifications that are used by developers to design and develop the technical solution. Testing and validating the functionality of the technical solution against the business requirements. Ensuring that the business requirements are delivered in the implemented solution. Translate the business vision into the design. Connect the business model to the systems architecture. Interfacing between the business client and the development team for the business and functional requirements. Working with multiple business areas and multiple teams that require deep integration of solutions. Involve scope that stretches across departmental boundaries, or which scope impacts on multiple business areas. Building and maintaining of strong relationships with clients, and acting as a consultant on the application. Lead a team of business analysts in a business area. Stand-in for his Delivery / Development Manager if necessary in an advisory capacity.

How you would make a difference

The business analyst has the following areas of responsibility may include but not limited to:

· Analyze and document the business & operational needs for the health claims software solution, ensuring alignment with industry standards, regulatory guidelines, and client needs.

· Collaborate with stakeholders, including clients, software developers, product managers and implementation managers, to define the scope, objectives, and deliverables of the product delivery to the customer.

· Conduct detailed analysis of existing processes and workflows related to health claims processing, clinical coding, and benefits administration based on clients as-is process and propose to-be process based on the products offering.

· Identify gaps in operations & industry practices and recommend solutions to optimize operational efficiency and accuracy with compliance to regulatory requirements.

· Develop and maintain comprehensive documentation, including user-needs, functionalities, user stories, and acceptance criteria scenarios.

· Collaborate with the product manager and implementation lead to ensure that the product solution meets the defined requirements to deliver value to customers and solve their pain-points.

· Conduct thorough analysis of business processes such as benefit definition, claim matching, etc. that involve clinical coding and workflows to build required capabilities from inception.

· Thorough understanding of the product offering and ability to localise it to new markets through defining localisation features.

· Collaboration with business and systems architects on overall product implementation feasibility and standards.

· Conduct user acceptance testing to validate the functionality, usability, and performance of the software solution to meet the definition of done as per agile best practices and customer needs.

· Stay up-to-date with industry trends, regulatory changes, and emerging technologies relevant to health claims processing and clinical coding

· Post go-live operationalisation support to client to facilitate migration, initial setup & provide training.

Team management Leadership

· Regular deliverable reviews and quality assurance sessions.

· Definition of operational processes and process improvements.

· Drive implementation of approved and prioritized business requirements

Agile Methodology

· Design and validate the functional solution using Agile Methodology.

· This involves interpreting the product / functional requirements into Agile Epics and Stories

· Plan Agile Sprints and Stories for the Sprint

· Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.

· Identify a set of stakeholders that need to be involved in creating and validating the Agile Story

· Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).

· Validate the Agile Epics, Stories and Test Basket with the identified stakeholders and obtain signoff

What you need to be successful

· Bachelor’s degree in healthcare administration, Information Technology, or related discipline. Advanced degree preferred.

· Minimum 5 years of experience with proven expertise in business and product analysis in health insurance industry.

· Strong business-analysis acumen, excellent analytical and problem-solving skills, with ability to design and propose holistic solutions.

· Strong communication and interpersonal skills, with ability to effectively collaborate with cross-functional teams and provide training and support to internal stakeholders & clients.

· Familiar with Test-Driven-Development (TDD) approach and Agile best practices.

· Subject matter expertise of claims processing and related areas such as clinical coding, health benefit codifications, alternative reimbursement models for provider pricing, etc. in south-east Asia region including markets such as Malaysia, Thailand, The Philippines, Hong Kong, Singapore, etc.

· Familiar with claims and benefit data structure and related industry standard, HL7 FHIR data standard is preferred.

· Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

· Previous SaaS experience is preferable.

· Proficient in using business analysis tools and software.

· Fluent English speaker is a must.

Education / Qualifications / Accreditations with Professional Body:

· Minimum IT degree level education (BCom or BSc in information systems or computer science)

· CBAP Certification (advantageous)

· Business Analyst Diploma or Similar

Technical Skills:

· UML, BPMN

· SQL, XML Spy, PostMan, SOAP UI

· Draw.IO, Visio, Notepad++

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.