Senior Associate / Associate, Cyber Security Engineer, Information Security Services, Group Technology

Business Function

Group Technology enables and empowers the bank with a stable, secure, and resilient infrastructure. We ensure smooth day-to-day operations of technology services and support business continuity through effective monitoring, incident response, and service management.

Responsibilities

• Perform 24x7 monitoring and operational support for security systems (e.g., Anti-Virus, EDR, DLP, Spam Filtering, etc)
• Investigate, triage, and respond to alerts and incidents following standard operating procedures
• Execute first-level incident response, including escalation to L2/L3 teams where required
• Monitor system health, dashboards, and logs to ensure service availability and performance
• Perform routine operational tasks such as policy updates, agent health checks and signature updates
• Document incidents, actions taken, and resolutions in ticketing systems
• Escalate issues promptly based on severity and SLA requirements
• Support patching, upgrades, and routine maintenance activities during scheduled windows
• Ensure compliance with operational procedures, security standards, and audit requirements
• Provide timely status updates and reporting to stakeholders and internal teams

Requirements

• Basic understanding of cybersecurity concepts (endpoint security, malware, threats, etc.)
• Exposure (academic or work) to security systems such as Anti-Virus, EDR, DLP or Spam Filtering is a plus
• Familiarity with Windows and/or Unix operating systems
• Ability to follow standard procedures and runbooks accurately
• Strong analytical and troubleshooting skills
• Good communication skills for incident reporting and escalation
• Ability to work in a shift-based / 24x7 operational environment
• Team player with attention to detail and discipline in execution

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