Senior Application Specialist (Identity Platform)

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

• Be the subject matter expert for our Identity solutions and SaaS applications

• Spearhead innovation and propose creative solutions to elevate our present state. This includes optimising platform data management, refining internal workflows, enhancing user experience, and driving automation initiatives

• Monitor platforms’ performance, uptime, and functionality; Provide technical support and troubleshooting for issues, ensuring timely resolution

• Collaborate with key stakeholders to understand their challenges and requirements to provide strategic solutions

• Engagement in concurrent projects with competing deadlines. This involves assessing technical feasibility, highlighting risks, and ensuring the timely delivery of project objectives

• Develop comprehensive documentation covering technical implementations, knowledge articles, user guides, training materials, and more

• Own the relationship with vendors, driving for product enhancements to meet Grab’s business objectives

• Shape the strategic direction of IPS’s future technological roadmap by building a deep understanding of our internal platforms, processes and latest market trends

Qualifications

• Working experience in managing Identity Platforms and SaaS applications

• Strong proficiency in API, including an understanding of technical documentation for scripting and execution

• Proficient in developing detailed documentation and proposals from scratch

• Experienced in vendor relationship management

• Strong communication abilities, capable of translating complex technical discussions into easily understandable language for non-technical audiences

• An innovative and creative mindset that constantly challenges the status quo

• A go-getter attitude with the ability to work independently

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.