About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like Mastercard, Visa, Robinhood, and PayPal.
About the team
The Customer Success team at Paxos manages relationships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption. As part of Paxos' mission to modernize financial infrastructure, the team directly impacts business growth by managing relationships with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
About the role
As an Account Manager at Paxos, you'll own strategic relationships with major crypto brokerage customers post-launch, solving complex challenges around product adoption and revenue growth. You'll tackle interesting problems like optimizing customer integrations (FIX, REST, HRQ), driving upsells of new features (assets, account types, markets), and cross-selling additional products like transfers and stablecoins. Your impact will be measured through revenue growth and product adoption metrics, directly contributing to Paxos' mission of modernizing financial infrastructure through our partnerships with leading institutions.
What you'll do
- Drive revenue growth through upsells (new features, assets, markets) and cross-sells (new products) for assigned accounts
- Develop and execute strategic account plans to expand customer relationships
- Partner with Solutions Engineering and Technical Support to ensure successful customer integrations
- Monitor customer health metrics and provide regular business reviews
- Serve as the primary point of escalation for customer needs
About you
- 5+ years of account management experience in enterprise SaaS/fintech/financial services
- Track record of growing enterprise client relationships and hitting revenue targets
- Strong technical acumen with ability to understand API integrations
- Experience managing complex stakeholder relationships
- Excellent project management and communication skills
