The Senior Account Manager drives customer success, builds partnerships, oversees account growth, manages escalations, and advocates for customer needs.
Nium, the Leader in Real-Time Global Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
About the role
Nium is actively looking for a highly driven, resourceful with a strong ability to build strong partnerships with our customers. As a Senior Account Manager, you will play a crucial role in ensuring the success and satisfaction of our clients by leveraging your expertise in payment processing and deep understanding of the unique challenges and dynamics within our industries.
Your obsession with creating ever-evolving ways to delight the client in their success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients throughout their working relationship with Nium.
Responsibilities
- Responsibility for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Driving an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products.
- Development of strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
- Partner closely with the sales and delivery teams to ensure smooth handoffs between teams.
- Monitor our service performance and manage all escalations from customers.
- Engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders.
- Manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
- Work with cross-functional leaders to ensure strategy and execution are aligned across the company.
Requirements
- 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
- An understanding of financial, banking, payments, and/or financial services industries.
- Familiarity with CRM (salesforce) or sales enablement tools is preferred
- Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- As an Account Manager for Mandarin speaking clients, proficiency in Mandarin is essential.
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.
-2022 Great Place To Work Certification
-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies.
- CNBC World’s Top Fintech Companies 2024.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more detailed region specific benefits : https://www.nium.com/careers#careers-perks
For more information visit www.nium.com
Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.
Top Skills
CRM
Salesforce
Nium Singapore Office
18 Tampines Industrial Cres, #01-12C , Singapore, 528605
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