Securities Services - Client Service Account Manager - Associate

Job Description
Elevate your career with us as a Client Service Account Manager in Securities Services. You will have the opportunity to build lasting client relationships and drive impactful service delivery. Join a team that values growth, collaboration, and innovation.
As a Client Service Account Manager Associate within the Securities Services team, you will have responsibility for a book of Offshore Fund clients and you will have ultimate ownership for your clients' satisfaction with JPMorgan's products and services.
Client Service Account Manager team will foster close relationship with their clients, understand requirements and expectations, take accountability for the resolution of issues and through proactive client management, cultivate long term partnership with clients. This team will also foster relationships with Sales, Product, Operations, and other groups locally, regionally, and globally in service delivery to the client. This team work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service, with a high degree of autonomy in their management of the service delivery to the client.
Job responsibilities:

• Develop a partnership approach with clients and their vendors and administrators to understand their operating and strategic business model to foster long term relationships
• Take full accountability for service delivery and client satisfaction. Building relationships to understand client requirements and expectations and coordinating service delivery across all products and services
• Act as key contact and escalation point for service delivery issues for internal teams and client
• Drive resolution and management of client queries, delivery issues and tracking of progress; leveraging internal teams as appropriate
• Manage change process and projects, whether client requested, or JPMorgan driven, including automation/ standardization efforts
• Lead in person meetings with clients to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client's ongoing satisfaction with JPMorgan
• Maintain client profiles and conduct periodic relationship reviews
• Monitor and manage billing accuracy monthly and annually
• Coordinate client training for proprietary technology

Required qualifications, capabilities, and skills:

• University bachelor's degree or higher
• 5 + years of experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients
• Strong Offshore Funds experience
• Ability to learn and discuss the products and services offered by Securities Services with clients, including global custody, fund accounting and administration, transfer agency, and investment information services
• Strong written and oral communication and presentation skills
• Fluent in Japanese and English (business level)
• Effective problem solving. Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals
• Ability to exercise sound judgment and make effective decisions on behalf of the client and JPMorgan
• Ability to prioritize, handle multiple tasks and work with minimal supervision
• Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPMorgan

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.