The Scaled Partner Business Manager manages WalkMe's partner ecosystem through structured engagement models, ensures partner enablement and activation, drives operational execution, and collaborates across teams to accelerate partner-generated revenue.
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Scaled Partner Business Manager at WalkMe is responsible for expanding and accelerating WalkMe’s partner ecosystem by managing a broad portfolio of partners—including SIs, VARs, Solution Providers, and Digital Transformation Consultants—through programmatic, data-driven, and scalable engagement models.
This role enables partners to independently deliver value across WalkMe’s Digital Adoption Platform (DAP), ensuring they are trained, enabled, and aligned with WalkMe’s standards of delivery excellence. You will serve as the connective tissue between partners and WalkMe’s internal teams, driving ecosystem impact at scale to increase partner-sourced and partner-influenced pipeline, improve partner readiness, and strengthen WalkMe’s market presence. This entry level role will report directly to the APAC Vice President of the WalkMe Alliances & Channels organization.
What You'll Own
- Partner Management
- Monitor partner health and performance using WalkMe dashboards, Salesforce reporting, and partner scorecards.
- Identify high-potential partners and deploy scalable playbooks to accelerate their WalkMe practice development.
- Partner Enablement & Activation
- Lead scalable onboarding, curriculum adoption, and WalkMe certification readiness for a wide portfolio of partners. Ensure partners stay up to date on WalkMe product innovations, use cases, best practices, and technical requirements. Collaborate with Partner Enablement, Product, and Professional Services teams to ensure partners can independently scope, implement, and optimize WalkMe solutions.
- Program Execution & Operations
- Execute WalkMe’s partner program strategy—benefits, requirements, incentives, tiers—while ensuring compliance and operational accuracy. Partner closely with Channel Operations to improve and scale processes, leverage automation, and optimize partner lifecycle tooling (PRM, Salesforce, and internal WalkMe systems).Track program KPIs and identify opportunities to enhance partner experience and program impact.
- Revenue & Pipeline Acceleration
- Support scalable co-selling and co-marketing efforts to increase partner-generated and partner-influenced pipeline. Collaborate with Regional Sales Directors, CSMs, and Partner Account Managers to match partners to customer opportunities. Provide partners with repeatable GTM motions—campaign kits, solution plays, and service delivery frameworks—to help them independently generate demand.
- Cross-Functional Collaboration
- Work closely with Alliances, Sales, Services, Marketing, RevOps, and Product teams to align partner strategy with WalkMe’s business objectives. Serve as an internal advocate for your partner cohort—surfacing feedback on product, delivery patterns, and program gaps. Coordinate partner communications, newsletters, events, and scalable engagement programs.
What You Need to Succeed
- Required Qualifications
- 3–7+ years of experience in partnerships, channel management, alliances, business development, or ecosystem operations.
- Experience managing scaled partner ecosystems within a SaaS company; experience with enterprise software or digital transformation partners strongly preferred.
- Strong analytical and operational skills; comfortable with Salesforce, data dashboards, and program automation.
- Excellent communication and relationship-building skills across both partner and internal cross-functional stakeholders.
- Ability to manage multiple priorities across partners in a structured, scalable, and repeatable way.
- Preferred Qualifications
- Experience with digital adoption, enterprise SaaS, or transformation consulting partners.
- Familiarity with partner lifecycle tools such as PRMs, LMS platforms, and ecosystem analytics.
- Experience in scaled program design, partner enablement, service delivery readiness, and digital engagement strategy.
- Understanding of WalkMe’s DAP, its value drivers, and key enterprise use cases (e.g., employee efficiency, process adoption, automation insights).
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Top Skills
Lms
Prm
Salesforce
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