Sales Support Executive

You will provide administrative and operational support to a sales team including order processing, liaising with clients, pharmacies and wholesalers, resolving any queries in a friendly and efficient manner.

• You will become an expert within a nominated pharmacy sales team, in order to ensure that clients, customers and sales representatives are supported effectively.
• You will manage the daily order processing for the sales team, as well as highlighting any anomalies.
• You will investigate delays to orders, incorrect pricing, delivery issues and product discrepancies.
• You will proactively liaise with internal departments, suppliers and Clients to effectively resolve issues that arise.
• You will respond to all product enquiries and complaints, within standard operating procedures.
• You will create and update support material for the sales team when required.
• You will attend sales team meetings (every 8 weeks), take the minutes from the meetings and provide support to the managers and meeting hosts throughout. This will require an overnight stay.
• You will answer specific e-mails, as requested, in line with in the same day
• To act in accordance with Pharmacovigilance policies and procedures, ensuring that they are adhered to correctly at all times.
• You will develop and maintain knowledge of the industry, as well as the products within the sales team’s portfolio.
• You will be required to carry out any other reasonable task in relation to the overall job, as required.

Career Experience

• A minimum of 18 months experience in a fast-paced customer service environment is essential.
• Experience of working within the FMCG industry, specifically health and beauty, would be advantageous.

Qualifications

• A good standard of general education, including Maths and English.

Required Skills

• The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues.
• The ability to liaise confidently with customers and clients in order to investigate and resolve any issues in a timely manner.
• The ability to use initiative and work autonomously in order to manage your own responsibilities.
• Attention to detail to ensure that work is completed accurately and within our standard operating procedures.
• The ability to utilise Excel to an intermediate level in order to sort and manipulate basic data in order rejection files. Maintain formulas to include V look ups in promotional pricing matrixes
• The ability to utilise PowerPoint to a basic level in order to create engaging and informative presentations for the Sales team to demonstrate cycle achievements for cycle meetings.
• The ability to create and maintain product training files for the Sales Team in order to ensure that all parties have the most up to date information regarding products in their portfolio.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com