KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
Sales Manager sets short term and long-term sales and customer relationships targets aligned with the unit’s overall sales targets. He/she leads the sales process and sales team to achieve the sales targets by coaching and developing the sales team.
What will you be doing?
Customer relationship management
- Accountable for developing KONE’s position and customer base in the market
- Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle
- Ensures development of customer relationships, profitability, customer loyalty and satisfaction.
- Approves and follows up customer plans for strategic and core 1 in his/her area
- Selects/appoints team members to manage the strategic / core 1 customer relationships
- Identifies and builds relationships to key decision makers, potential new targets and influencers
- Promotes and demonstrates the value of KONE digital offering
Plan sales, manage pricing and offering
- Responsible for Regional and Individual Sales Plans (ISPs) for his/her team
- Participates in market and customer analysis to ensure quality of sales planning
- Participates in pricing and offering management in order to drive market pricing and profitability
- Balance order received growth and profitability by managing discounts
- Responsible for gathering relevant information about competitors and market from the field
- Responsible for identifying opportunities for cross-selling of all KONE solutions
Manage Sales Funnel
- Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting
- Accountable for ensuring results within orders, contracts, profitability and market price development
- Sets sales targets according to market potential and FL unit guidelines
- Gives direction and focus on the right customers through proper customer analysis
- Ensures the correct value propositions by his/her team
- Drives sales result from his/her team on short and long term
- Executes and advises pricing guidelines for his/her area
- Approves tenders and orders above salespersons’ limits
- Utilizes global processes and tools for local benefit
Leadership / People management
- Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use KONE solution selling methodology and to communicate the value of KONE solutions to customers’ own performance
- Coaches the team members to achieve better results through constant one to one dialogues and sharing of best practices
- Manages the performance of the team
- Ensures adequate resources to achieve the short and long term targets
- Develops the competences of the sales team
- Motivates & inspires the team & individual to high performance
- Ensures great onboarding experience for new employees in the team
- Responsible for succession planning for his/ her team
- Sales: LIS units, MV/UN and MV, VA OR; VB OR MV, VB OR CMII% & MV / discount levels, Win/Hit rate development, P2P performance
- Development of KONE position and market share in the local market
- Increase of business by early engagement with key influencers and decision-makers
- Increase of business of KONE digital offering
- Customer feedback, satisfaction and loyalty (net promoter index)
- Value of the sales funnel
- Accuracy of reporting and forecasting
- Implementation and utilization of global processes and tools
- Employee engagement
Are you the one?
- Sales acumen understands selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.
- Understands business planning and controlling
- Demonstrates service mindset
- Digital assertiveness: comfortable and excited about the opportunities digital solutions bring
- Change management
- Comfortable with numbers, leads performance by facts and numbers, relies on sales tools and analytics and understands the financial benefit we bring to the customer and is able to capture a part of the value through smart pricing approach
- Customer Relationship Management
- Experience in sales management
- Experience in people leadership and management
What’s On Offer
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
KONE is proudly ranked as World's Best Employers in Forbes magazine and to be named one of Singapore’s Best Employers by The Straits Times and Statista for the third consecutive year in 2025!
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
