Sales & Implementation Manager (Splore)

What is Splore?

Splore is transforming how businesses handle information by utilizing enterprise-grade generative AI and multi-agent systems to streamline and enhance decision-making processes. Founded and funded by industry leaders Temasek and Menyala, Splore specializes in AI-driven solutions for precision and efficiency in information retrieval.
Our proprietary Agentic Answer Engine boasts up to 95% accuracy in retrieving relevant data and slashes search times by 60%, empowering organizations to make informed decisions rapidly.

Splore's platform effortlessly connects with your existing business systems, turning routine tasks into automated workflows and delivering deep analytical insights. This innovative technology enhances operational efficiency and empowers smarter decision-making in industries such as finance, customer service, and R&D.

Backed by a team of AI and machine learning experts, Splore is on a mission to redefine AI applications in business. We empower organizations with the tools to stay ahead in a data-driven world, providing precise, actionable insights that drive businesses to operate more effectively and make smarter decisions. 

What is the role?

We are seeking a Sales & Implementation Manager to join our team. As the first sales role at Splore, this position offers a unique opportunity to not only manage the implementation of solutions for new clients but also to build and shape the entire sales department from the ground up. You will play a pivotal role in converting prospects into satisfied customers and ensuring their long-term success. 

• Pioneer Sales Initiatives: Take the lead in establishing Splore’s sales function, developing processes, strategies, and best practices that will lay the foundation for future growth. 
• Client Onboarding: Collaborate with new clients to ensure a smooth onboarding process, translating their needs into customized solutions using Splore’s platform. 
• Implementation Management: Oversee the end-to-end implementation of Splore’s solutions, ensuring that client expectations are met and that the process is seamless. 
• Solution Delivery: Spend time with clients to deeply understand their challenges, translating these into tailored solutions that Splore can deliver. 
• Account Management: Establish and maintain strong relationships with clients, ensuring their ongoing satisfaction and the successful delivery of services. 
• Department Development: Contribute to building and scaling the sales department, crafting the strategies and tools necessary for future team members. 
• Growth Initiatives: Identify opportunities for expanding the scope of services provided to clients and work collaboratively with internal teams to capitalize on these opportunities. 
• Consultative Sales: Craft compelling proposals, provide expert consultation during the sales process, and ensure that client needs are effectively met through our platform. 

Attributes 

• Entrepreneurial Spirit: You are excited by the prospect of being the first sales hire, with the vision and drive to build and shape a successful sales department. 
• Dealing with Ambiguity: You thrive in dynamic environments, making informed decisions amid evolving scenarios and embracing uncertainty comfortably. 
• Customer Focus: You prioritize customer needs, using their feedback to improve products and services, ensuring a positive experience and contributing to Splore’s success in a competitive market. 
• Functional/Technical Skills - You should have strong communication, negotiation, and interpersonal skills. A strong understanding of AI technologies and their applications will be a plus.
  • Proven experience in customer success, and sales, in a SaaS startup environment.
  • Proficient in CRM software and Microsoft Office or equivalent tools.