About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Singapore. Our office is situated in the beating heart of Singapore at 9 Battery Road, close to Raffles Place. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimise alert fatigue, proactively predict trends, and maximise enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The mission of the ASEAN Sales Engineer at LogicMonitor is to support the technical evaluation of LogicMonitor. The SE is the local product expert and is responsible for showcasing value to prospects and clients through technical conversation and demonstration of the product.
Here's a closer look at this key role:
- The ASEAN Sales Engineer will support Accounts Executives/Account Managers on technical qualification of prospect requirements, provide value-based demonstrations of the product, assist on POC trial setups and support all reps on technical questions or RFP submissions.
- Trial optimisation by working with prospects/customers who are running a through a POC to gain additional value from the solution (proactively adding dashboards, creating sample reports)
- Lead technical/product training for new sales personnel on an ongoing basis
- Day-to-day product/technical support for prospects
- Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer.
- Demonstrates the technical aspects of how the product solves specific customer problems and translates specific customer problems into technical solutions.
- Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
- Assist in the local training of all members of the team on new product updates.
- Attend marketing events such as trade shows and conferences to provide technical assistance.
- Provide guidance to management on the technical fit of opportunities and whether resources are being utilised efficiently.
- Bachelors Degree or equivalent relevant experience
- 5+ years’ in Sales Engineering or Pre Sales Consulting ideally within a SaaS or vendor environment
- Preferred previous experience in Systems Administrator, Systems Engineer or Architecture
- Experience working across a combination of large enterprise and smaller, start up environments
- Experience with monitoring software would be preferable (either as an end user or a SE)
- Able to articulate technology and product positioning to both business and technical users
- Able to establish and maintain strong relationships throughout the sales cycle
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Top Skills
LogicMonitor Singapore Office
LogicMonitor Singapore Office
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Our office is situated in the beating heart of Singapore at 9 Battery Road, close to Raffles Place. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration.
