Context
- Sales Team support : providing necessary materials, data analysis, and contract management for sales activities.
- System management : operating and maintaining sales related systems, managing databases.
- Process Improvement : suggesting and implementing ideas to improve sales operation support process.
Requirements
- System utilization : utilizing sales related systems such as ERP.
- Communication : effective communication with the sales team.
- Key user
Responsibilities
Managing Inquiry / Forecast
Capture customer inquiry or forecasted demand in SAP while in doubt, able to clarify with Account Managers (internally)
Managing quote, chasing order booking
Pro-actively monitor change of quotation and liaise with OMD to create PO
Support the delivery process and return process (RMA) if needed
Pro-actively monitor delivery / RMA status and update stakeholders (internally / externally)
Other CT / account support activities
support per request (data collection / status check / follow-up with stakeholders when needed)
Initiate order booking process and facilitate hand-over to downstream
Ensure proper handover of quote; customer order for booking by ABS
Improvement projects
Acting as contributor in projects
Years of Experience
2–3 years of experience in sales administration, sales coordination, order management, or operations support.
Qualifications
Diploma or Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
Familiarity with SAP
Strong proficiency in Microsoft Excel, data tracking, and reporting.
Good communication and coordination skills.
Comfortable collaborating with sales, logistics, finance, and other internal stakeholders.
Able to support forecasting, quotation, PO validation, logistics coordination, and invoicing processes.
Other information
This headcount will be managed under 3rd party agency and it will be 1-year contract.
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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