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Wilhelmsen Ships Service (WSS) is looking for a Ropes Specialist
We are looking for a Ropes Specialist who will be the product expert in ropes product groups. Proactively supporting the growth in rope product group sales whilst delivering excellent customer experience. Leveraging customer Insights leading to Value added for the Customer and increasing our Sales Growth. This will be done utilising tools and knowledge accumulated about the customer as well as the strong and sustainable relationships formed. The ideal candidate will therefore be expected to a trusted advisor and main point of contact for Ropes with the ability to deliver excellent customer service. internally sourcing of goods according to tools and parameters outlined in the process for the Ropes Specialist Centre. The Ropes Specialist will also drive sales through proactive follow ups on orders, value adding on the purchasing aspects , cross/up selling to identiy new leads and opportunities.
Who you will be reporting to:
The Ropes Specialist will report to Head of Ropes Specialists and closely cooperate within the specialist centre as well as Sales, Sales Advisors, Order Processing Centres, Operations, Credit, Pricing. Imperatively, appropriate problem solving and close cooperation with other functions internally to fulfil customer needs in the most efficient way.
What you will be doing:
Capturing customer specific information and requirements in the system and working proactively with customers to help them standardise their requests
Following up customer complaints/non-compliances through the improvements/complaints system
Handling warranty claims and product returns
Identifying and actively pursuing sales and order building opportunities
Proactively following up enquiries and capturing sales leads and opportunities through planned quotes and similar customer facing activities
Engaging with customers by understanding and supporting the decision makers’ needs and requirements
Actively promoting sales campaigns, promotions, and initiatives to customers
Processing all enquiries and orders related to Ropes for agreed customers as per global processes and targets, whilst keeping customers informed of changes in the order delivery status, surcharges, and any other relevant information
Prioritizing, validating all rope requests and current inventory for delivery to customers
What you need to be successful in this role:
Relevant education and/or relevant work experience
Interest/experience in the shipping industry and marine products
Solid commercial understanding and sales skills, with a professional and proactive attitude
Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
What we are looking for:
Customer focused with the ability to understand and react/adapt to their needs and with the ability to turn opportunities into sales growth
Ability to use Digital Tools (digital interest and savviness)
Delivering quality customer sales and service, working in a systematic and organized way focusing on customer satisfaction.
Ability to act on initiative in a proactive manner
Good interpersonal, influencing and networking skills with awareness of global cultural differences
Results and process driven, with a high level of responsibility
Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
Korean speaking is a plus as the incumbent will to liaise with native language speaker
What we offer:
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.
Sounds interesting? If you can see yourself in this role, please let us know why you are our new Ropes Specialist. As an internal candidate you can apply by entering the internal job portal (Workday front page>Menu >Career>Find jobs). If you are an external candidate: you can apply online through our career portal by creating a ‘Candidate Home’ account. Here you can upload your resume and a motivational letter.
Work location: Singapore
Contact details: Recruitment Specialist - Corrie Kew - C[email protected]
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