Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
This is an exciting opportunity to join a highly successful, motivated team where you will lead the post-sales customer experience with Adobe, achieving and exceeding retention and growth quotas. We are looking for passionate, results-oriented sales professionals to manage an existing customer base. Our Renewals Specialists are experienced trusted advisors to our customers, and are responsible for ensuring the overall success for a portfolio of accounts. RSSs are technology-savvy individuals with a clear understanding of the value of Adobe's solutions in driving customers' digital strategies and workflows. In this role you will build relationships with your accounts, drive renewals business and grow the annual recurring revenue of these customers. The Renewal Specialist will join an established, successful, collaborative and supportive team, reporting to the Asia Renewals Sales Director.
What we need you to do:
Develop expertise in Digital Marketing and the Adobe Digital Experience platform, and become a trusted advisor to your customers, with an ability to articulate business value
Build and grow multi-level relationships within our customer base, and bring value to customers by advising on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them
Consistently use your network, influence and expertise to identify and innovate for customers in creative ways
Identify and assess renewal risks for customers and drive issue resolution and attrition risk mitigation strategies.
Secure the renewal of the contracts of our Digital Experience customers install base in coordination with colleagues in Adobe Field Sales teams.
Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged.
Identify and report on market and competitor activities as well as customer insights to support solution risk mitigation strategies
Support evolving sales processes aimed at improving renewal efficiency.
What we are looking for:
An appetite for success!
Great interpersonal skills and desire to work in a dynamic and fast-paced environment
Demonstrated ability to establish rapport and relationships within the team and with internal and external partners at different levels of seniority, gaining trust through superior emotional intelligence
Impactful, articulate presentation skills; experience presenting to large audiences or cross-functional meetings
Proven record of exceeding revenue based quotas in sophisticated, constantly evolving environments with high operational involvement
Strong experience in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape
Significant domain /industry expertise
Ability to understand sophisticated business environments and uncover customer issues, taking an active role in resolving problems, owning get-well strategies, and orchestrating internal and external teams.
Critical thinking skills and proactivity and persistence in solving issues
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
