Regional Manager, Sales Operations Systems

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Grab is looking for an experienced SalesForce Transformational Strategy and Implementation Analyst to join us as a SFDC and Sales Tools expert to support our rapidly evolving and growing business. Responsibilities include translating cross-vertical and cross-functional business requirements into working SalesForce tools, strategising and defining solutions that meet both near and long-term business needs and objectives, and guiding business stakeholders and client-facing sales teams through workshops to ensure implementation success. You’ll help our business stakeholders achieve success through defining the SFDC strategy for their business needs and end users throughout each stage of the implementation process. 

A successful candidate in this role must have the ability to think strategically and effectively to develop thought leadership around SFDC and the general sales process, as well as the grit and problem-solving abilities to deep dive in certain topics as required. This individual must be passionate about solving matrix organization operational model.

If you’re excited and curious about the opportunities in transformation, strategy, and process excellence, we’d definitely like to speak to you.
As the SalesForce Strategy Implementor in the Sales Operations team

• You will be an integral member of the regional team based in Singapore and will drive SalesForce roadmap planning, operations and execution processes with cross-functional and cross-vertical teams. 

• You will play a key role in defining and enforcing the governance and SOPs around SalesForce within the Grab Merchants organization, which includes drafting out SOP policy documentation and guidance.

• You will be the central point of contact for Merchants on all SalesForce related projects, and you will lead the execution of key deliverables on SalesForce related projects (including the status and outlook on each active project), according to committed timelines. 

• You will be the central point of contact who supports Grab sales teams and leadership on SalesForce-related issues.

Qualifications

In order to succeed in the role, you should ideally have:

• 5 to 8 years of work experiences in Sales Operations functions

• Previous experience with SalesForce, ticketing systems and CRM systems and any sales excellence tools

• Any relevant SalesForce Certifications e.g. Certified SalesForce Marketing Cloud Email Specialist, Certified SalesForce Marketing Cloud Consultant and Certified SalesForce Administrator etc

• Ability to use internal tools and industry tools to manage projects and communication effectively.

• Experience in strategic planning and strong business acumen, project management skills and the ability to lead multiple high profile projects of varying timelines simultaneously.

• Exceptional written, presentation, and verbal communications skills that can be applied across organizational levels, countries and cultures. Experience working in Southeast Asia is a big plus.

• Proactive, resourceful and open-minded, with superior analytical thinking and problem solving skills, enjoy taking up challenges and developing creative solutions working comfortably in the face of ambiguity and a fast paced environment.

• Ability to work collaboratively with senior, cross-functional and cross-vertical stakeholders throughout the company through exceptional relationship and consensus building skills.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.