As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job DescriptionResponsible for developing, maintaining, and evaluating the company’s global engagement with an assigned key account. This role manages all aspects of the customer relationship to ensure optimal business retention and growth.
The role ensures that the customer’s cross-functional and cross-geographical operational needs are proactively identified and addressed. It involves coordinating the delivery of strategic and operational services by leveraging our products, services, and executive teams. Acting as the customer’s advocate, the Regional Account Manager continuously seeks opportunities for service enhancement, cost avoidance, and overall cost efficiency.
In addition, the role involves implementing strategies that support the customer’s global growth and operational efficiency goals. This includes initiating the execution of supply chain improvement initiatives focused on cost-to-value optimization, value-added solutions, and transformative network designs. The position is also responsible for driving revenue and profitability by delivering enhanced, value-added services tailored to the customer’s evolving needs.
Key responsibilities include but are not limited to:
- Support the establishment of operational processes in new and emerging markets to ensure seamless execution
- Manage multiple projects and deadlines related to new products, markets and initiatives that align with our customers’ needs.
- Utilize project charters to effectively track and complete tasks and goals.
- Establish, monitor and review customer systems and service expectations across the region to drive continuous improvements and service expansion.
- Negotiate rates and fee structure regionally while maintaining globally agreed profit margins.
- Oversee and drive continuous improvement initiatives within assigned programs.
- Lead digital transformation efforts in daily operations, including EDI support and related technologies.
- Provide oversight to day-to-day operations, including issue resolution, monthly operational reviews, and quarterly business reviews.
- Serve as the primary liaison between key customer contacts within the region and the internal teams.
- Collaborate with Global Account Managers (GAMs) and regional stakeholders to support business objectives.
- Produce and manage a viable pipeline of opportunities to develop and grow revenue for your customer(s)
- Utilize our CRM system to provide complete transparency on all customer related activity including pipeline management
Qualifications
- Prior experience in account management, preferably within the global logistics industry at a regional level
- University graduate, preferably in business administration or related disciplines with at least 5 years’ experience. A combination of equivalent education and experience will also be considered.
- Excellent communication, interpersonal, presentation and computer skills.
- Proven experience in project management, including the development and documentation of business processes and procedures.
- Hands-on approach to operations, with the ability to balance commercial and business development priorities.
- Strong analytical skills and proficiency in data management.
- Willingness to travel and comfortable with engaging in frequent virtual meetings with customers.
- Experience in the healthcare or pharmaceutical industry is an advantage
Application Deadline : 8th August 2025
Position Location : Singapore
