The Quant Analytics Associate Senior will lead data analysis and strategic decisions, improving customer journeys through collaboration and innovative analytics solutions.
Job Description
Join our Voice Product Analytics team to elevate your career in data analytics and strategic thinking.
As a Quant Analytics Associate Senior within the Data and Analytics team, you will leverage data analysis and strategic thinking to enhance customer journeys across voice and digital channels. You will collaborate with various teams to implement innovative strategies and analytics solutions that improve the customer experience.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Join our Voice Product Analytics team to elevate your career in data analytics and strategic thinking.
As a Quant Analytics Associate Senior within the Data and Analytics team, you will leverage data analysis and strategic thinking to enhance customer journeys across voice and digital channels. You will collaborate with various teams to implement innovative strategies and analytics solutions that improve the customer experience.
Job Responsibilities:
- Support and lead partnerships with Ops stakeholders and Ops Product groups, understanding business drivers and data processes.
- Provide data and analytics leadership for demand mitigation programs across the servicing organization.
- Develop and report Ops performance metrics and KPIs using analytical tools like trend analysis and optimization.
- Analyze customer interactions across channels to understand journeys and friction points.
- Contribute to business cases, construct test designs, and analyze program performance for future strategies.
- Prepare and deliver presentations with insights and conclusions for executive meetings.
- Create dashboards and visualizations to measure product impact and provide self-service tools for key metrics.
Required Qualifications, Capabilities, and Skills:
- 5+ years of related experience.
- Experience with Agile methodologies (Scrum or Kanban).
- Proficiency in data analytics tools (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta).
- Experience in coding and automating processes for data sourcing and analysis.
- Effective communication and presentation skills for collaboration with senior leaders.
Preferred Qualifications, Capabilities, and Skills:
- Familiarity with AWS, data mining, statistical modeling, machine learning, and advanced analytics methods.
- Bachelor's degree in a quantitative or related field; Graduate degree preferred.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Top Skills
Alteryx
Hadoop
Hive
Impala
Python
R
Rdbms
Spark
SQL
Sqoop
Tableau
Trifacta
JPMorganChase Singapore Office
One@Changi City, Changi Business Park Central 1, Singapore, 486036
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