Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
In this role, you will support strategic initiatives and process improvements for cross-functional areas and ensures successful implementations of all projects. As part of this dynamic role, you will partner with the business users to achieve the strategic objectives.Job Description:
- Support the prompt delivery and implementation of strategic initiatives and BAU enhancements requested by the business.
- Participate in discussions with the business in understanding the processes and document the rules and enhancements that are needed.
Collaborate with the business in providing comprehensive business requirements and they meet the business needs taking into consideration future needs and changing business needs. - Translate business requirements into complete test scenarios, conditions and expected results for user acceptance testing.
- Accountable for the execution of user acceptance testing and results are updated with proper documentation.
- Tracks the outstanding defects and works with IT teams in resolving the tickets promptly and within the agreed timeline.
- Develop comprehensive SOP or training guides for the enhancements.
- Explain and train the users in the system enhancements.
- Perform post deployment verification of the system when the project is implemented
Who we are looking for:
Competencies & Personal Traits
- Independent, has initiative and is focused in delivery
- Meticulous with good organization skills
- Good verbal and written communication skills and good interpersonal skills
- Able to work in a fast paced environment
Working Experience
- 2 years of working experience preferably in the insurance industry. Fresh graduates are welcome to apply.
- Prior testing experience will be an advantage.
Education
- ‘A’ Levels or equivalent or equivalent professional qualifications
Language
- Fluent in written and spoken English
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
