Lead Early Adopter Program by managing customer engagements, facilitating feedback, onboarding clients, and collaborating with internal teams to ensure project success.
Project Manager - US
Following our exciting acquisition of a software company specialized in IT Asset Management, we're launching a new wave of innovation - and we need you to help bring it to market successfully.
We are looking for a Project Manager to lead our Early Adopter Program (EAP). You'll play a central role in ensuring select customers experience real value from our early-stage capabilities while continuously channeling feedback into our product and engineering teams. This is a key role with real customer impact.
Key Responsibilities
Who You Are
Bonus Points
Following our exciting acquisition of a software company specialized in IT Asset Management, we're launching a new wave of innovation - and we need you to help bring it to market successfully.
We are looking for a Project Manager to lead our Early Adopter Program (EAP). You'll play a central role in ensuring select customers experience real value from our early-stage capabilities while continuously channeling feedback into our product and engineering teams. This is a key role with real customer impact.
Key Responsibilities
- Manage EAP customer engagements from onboarding to program completion, ensuring a structured, outcome-driven experience.
- Act as the bridge between EAP customers and Lansweeper's engineering and product teams, facilitating two-way feedback and clarifying expectations.
- Proactively onboard and guide customers through proof-of-concept (POC) phases to demonstrate value quickly.
- Provide clear and consistent reporting to internal stakeholders, including status dashboards, risks, and customer sentiment.
- Identify trends and insights from EAP interactions to influence product priorities and go-to-market readiness.
- Collaborate with support, CX, presales, and sales teams to ensure alignment across phases of the customer lifecycle.
Who You Are
- 3+ years of experience in project management, customer onboarding, success, or implementation for SaaS or enterprise software.
- Strong understanding of IT asset management and/or enterprise IT infrastructure (e.g. discovery, integrations, CMDB, etc.).
- Proven ability to manage multiple customer projects with varying levels of complexity.
- Excellent communicator with the ability to interact with both technical teams and customer stakeholders.
- Organized, quick on your feet, and deeply customer-centric.
Bonus Points
- Experience working in M&A/post-acquisition integration projects.
- Experience with cybersecurity.
- Background in consultancy and digital transformation.
- Comfort working in fast-moving, cross-functional environments with product discovery teams.
- Familiarity with agile squads or hybrid PM/Scrum leadership roles.
Top Skills
Agile Methodologies
Enterprise It Infrastructure
It Asset Management
SaaS
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
