Manage global projects in the Customer Success department for banks using Backbase online solutions, ensuring effective communication, providing client support, and improving project delivery through agile methodologies and financial management.
The Job in short
As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
Fundamentals:
- 5-8 years of total experience;
- 3+ years of Project Manager experience;
- Can demonstrate experience in financial - Digital Banking sector in a consulting environment;
- Can demonstrate experience in startup/scaleup environment;
- Managed a programme;
- Agile coach experience is beneficial.
Use of Tools and Methods:
- Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;
- Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
- Good experience with Market research specific to Digital Banking is a must
Financial Management:
- Able to create tools and processes around internal and external reporting;
- Able to support strategy discussions based on reported data;
- Able to address issues based on data;
- Ensures effectiveness of the project (productivity/billability for company)
Client Management:
- Able to spot business development opportunities and involve relevant people
- Able to design and facilitate client workshops
- Able to spot potential issues and minimise the impact by effective management
- Able to handle large transformation programme within one customer
- Able to work with senior stakeholders to define long term programme strategy
Project Team Management (internal):
- Effectively manages project team and resolves issues
- Takes initiative to identify potential resources before liaising with resourcing team
- Trains team members in scrum methodology
- Manages multiple teams in a large programme or multiple projects
Change Management:
- Is comfortable with ambiguity and rapidly changing environment;
- Able to influence and drive change;
- Can identify potential changes as risks before they occur;
- Able to mitigate the impact of changes and replan accordingly;
- Able to improve change process.
Risks and Issues Management:
- Manages risks and issues on project level and program level.
Backbase Singapore Office
3 Church Street, Level 25 Samsung Hub, Singapore, , Singapore, 049483
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