Project Manager, CX

Grade Level (for internal use):

The Team:

The CX Program Excellence team at S&P Global Commodity Insight delivers high-impact, cross-functional projects that transform customer experience and drive business growth. We partner across technology, product, and commercial teams to execute initiatives that enhance customer journeys, streamline operations, and support strategic objectives.

Role Overview

We’re seeking a project leader who operates with a strategic, enterprise-wide mindset—owning outcomes, shaping roadmaps, and connecting technology execution to measurable business impact. You will steer complex, multi-workstream programs, influence senior stakeholders, and drive change across global teams.

Responsibilities and Impact:

• Strategic Program Ownership: Define clear business outcomes, craft multi‑phase delivery strategies and OKRs, and maintain a value‑based roadmap aligned to company priorities.
• Business Case & Financials: Build and manage business cases (benefits, costs, ROI), track value realization, and optimize investments through data‑driven trade‑offs.
• Executive Influence & Governance: Facilitate decision forums, present succinct progress and risks to leadership, and run fit‑for‑purpose governance (steering, RAID, dependency management).
• Outcome‑Driven Delivery: Lead cross-functional execution across product, engineering, data, and commercial teams; remove blockers and ensure on‑time, high‑quality releases.
• Customer & Commercial Lens: Translate client insights and market needs into requirements; quantify impact on retention, adoption, NPS, and revenue acceleration.
• Change Management & Enablement: Partner with change leads to drive adoption—communications, training, readiness, and success metrics—across global stakeholders.
• Data & Platform Fluency: Connect platform capabilities (e.g., Salesforce, ServiceNow, Gainsight, Marketo/Cvent, Tableau/Power BI) to business processes and customer journeys; define integration and data quality needs with architecture teams.
• Risk & Compliance Readiness: Anticipate regulatory/compliance implications; design controls and operating procedures that scale.
• Continuous Improvement: Establish feedback loops and LEAN practices to improve throughput, quality, and stakeholder experience.

What We’re Looking For:

Basic Required Qualifications:

• Education: Bachelor’s degree in business administration, Project Management, or a related field; a Master's degree is preferred.
• Experience: 4+ years leading complex, cross‑functional technology‑enabled projects with enterprise‑level stakeholders and global delivery.
• Business Acumen: Proven ability to quantify outcomes, manage budgets, and make portfolio trade‑offs grounded in ROI and customer impact.
• Technology & Data: Practical knowledge of enterprise platforms (Salesforce, ServiceNow, Gainsight), marketing/event tech (Marketo, Cvent), and analytics (Tableau, Power BI); comfort engaging with architecture and data teams.
• Ways of Working: Strong Agile/LEAN execution; adept at shaping work plans, managing dependencies, and instituting pragmatic governance.
• Leadership & Communication: Executive‑ready storytelling, stakeholder influence, and facilitation across product, tech, and commercial functions.

Key Soft Skills:

• Exceptional leadership and collaboration abilities, fostering a culture of innovation and teamwork.
• Strong analytical and problem-solving skills, with a proactive approach to challenging the status quo.
• Adaptability and resilience in managing change within a fast-paced environment.
• Excellent time management and organizational skills, capable of multitasking and prioritizing effectively.
• Strategic thinking with the ability to drive results and build productive relationships across teams.

Additional Preferred Qualifications:

• Certifications in PMP and/or Change Management.
• Experience delivering regulatory/compliance or large‑scale transformation initiatives.
• Success leading distributed/global teams and virtual delivery models. 

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.