Lead end-to-end delivery of strategic, regulatory, and process-improvement projects for APAC markets settlements. Translate business requirements into solutions and test plans, manage governance, stakeholders, resources, and reporting, drive change management and continuous improvement, and collaborate with Operations, Technology, Product, Compliance, Finance, and senior management.
The APAC Digital & Platform Services (DPS) Change team within Corporate & Investment Banking (CIB) Operations was created to spearhead strategic platform and digital solution changes for the APAC Markets Operations organization.
As an Associate within the APAC Digital & Platform Services (DPS) Change team, you will lead change and transformation initiatives across APAC countries, primarily focusing on settlements. You will execute business and operational strategies on both regional and global scales, leading diverse projects that encompass market expansion, enhancing client experience, implementing strategic end-state system architecture, and driving operational scale while mitigating risk. You will lead end-to-end delivery of projects, partnering closely with teams across Operations, Technology, as well as Product Development, Business Management, Sales & Trading, Legal & Compliance, Finance, and other corporate functions. You will also drive execution of strategic and tactical initiatives throughout the project lifecycle, including solutioning, process design, resource management and reporting of status to stakeholders and senior management.
Job Responsibilities
- Lead the delivery of strategic, process improvement, and regulatory projects as a Project Manager/Business Analyst.
- Identify impacts on business models, operational processes, systems, and resources from initiatives, collaborating with stakeholders like business, technology, compliance, risk, and finance.
- Foster continuous improvement and change management, challenging conventional methods and driving process enhancements.
- Translate business requirements into comprehensive, value-added solutions and test plans, utilizing appropriate processes, procedures, and technology.
- Maintain a robust governance process to ensure accurate and timely project delivery, employing frameworks, methodologies, reporting, and escalation.
- Build and maintain strong relationships with stakeholders, providing leadership, direction, and focus for business functions and project resources.
Required Qualifications, Capabilities, and Skills
- Bachelor's Degree Finance, Business, Accounting or related field.
- Minimum of 3 years of relevant working experience in project management or business analysis.
- Proven project management and organizational skills, with the ability to lead in unstructured situations and seize new opportunities.
- Strong verbal and written communication skills, capable of partnering with stakeholders at all levels, including senior executives, managers, and subject matter experts.
- Independent and proactive worker with the ability to quickly grasp complex subject matter and demonstrate critical thinking.
- Analytical mindset with strong problem-solving skills, capable of identifying and resolving complex operational issues.
- Strategic thinker with strong analytical skills.
- Demonstrated problem-solving skills, with the ability to exercise exceptional judgment, independently identify and escalate key issues, and develop actionable recommendations.
- Strong teamwork skills, with flexibility in work style and the ability to collaborate with stakeholders and colleagues at all levels.
Preferred Qualifications, Capabilities, and Skills
- Understanding of technological development methodologies, such as Agile and Waterfall, with the ability to lead projects successfully regardless of the approach.
- Proficiency in Microsoft Office applications, as well as experience with Alteryx and UI Path, is preferred.
- Prior experience in Fixed Income Operations is advantageous.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Singapore, Singapore, SGP Office
One@Changi City, Changi Business Park Central 1, Singapore, Singapore, 486036
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