Project Director

Job Title

Job Description Summary

Job Description

OVERVIEW OF BUSINESS UNIT

Cushman & Wakefield delivers strategic capital works programs to support operational changes to property portfolios by assisting our clients in terms of their portfolio growth when new capital works programs arise for new facilities; when changes are required for the refurbishment or re-fit of existing premises; or in respect to managing major or minor maintenance programs for their existing facilities.

Our Services include:

• Programme management;
• Fitout projects;
• New building projects;
• Building refurbishment;
• Building service upgrades
• Major and minor maintenance works; and
• Move management

Our Values:

• Teamwork;
• Honesty & Openness in communication;
• Outstanding Customer Service;
• Integrity; and
• Safety.

Overview of Market Sectors:

Commercial, Industrial, Retail sectors: Landlord, Investor and Occupiers, Office, Business Park and Industrial Fit Out, Life science laboratory and clean rooms, manufacturing, logistics and storage.

CAPABILITY OVERVIEW

• Demonstrated ability of end to end program management.
• In depth knowledge of procurement, risk and quality practices.
• Demonstrated critical thinking and evaluation skills.
• Superior people management, negotiation and conflict resolution skills.
• Ability to coach, mentor, motivate and influence project managers.

ROLE DESCRIPTION

• Perform project management duties on allocated projects.
• Direct, support, and provide project governance and oversight for a team of 3 or more project managers.

EXPERIENCE AND QUALIFICATIONS

• 10+ years construction/development industry experience.
• Time management and people management training.
• Degree level qualification in building surveying, project management or equivalent construction related degree.
• Achieved industry recognised professional qualification, such as RICS, COIB, AIPM (CPPD), PMP, MSP or similar.
• Industry specific training in contracts, procurement, PMBOK processes.

MARKETING AND BUSINESS DEVELOPMENT

• Support major Cushman & Wakefield submissions as Subject Matter Expert (SME).
• Identification and conversion of opportunities.
• Maintain marketing collateral.
• Prepare and present tender submissions.
• Prepare and present client presentations.

LEADERSHIP

• Manage budget and billings for the projects including procurement setup for clients and supply chain.
• Understand and articulate the offerings of the service lines.

PEOPLE MANAGEMENT

• Manage project team resources and team’s annual leave.
• Manage project team utilisation.
• People management: keep staff involved and informed; recognise and reward effort; provide feedback, coaching & mentoring for team(s).
• Conduct performance evaluations with project team members and provide coaching / mentoring as required.
• Resolve difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
• Coach, mentor, motivate and supervise project managers and influence them to take positive action and accountability for their assigned work.

BUSINESS IMPROVEMENT

• Assist with business improvement and innovation initiatives.
• HSSE implementation on all projects under management.
• Conduct peer reviews on projects deemed “at risk” and provide practical steps and mentoring to bring troubled projects back on track.

KPIs

• Adherence to values
• Zero Lost Time Injuries or incidents on projects involving cost and time impact  
• Team utilisation
• External Customer satisfaction
• Internal Customer satisfaction
• Adhere to all Cushman & Wakefield company policies and procedures

KEY STAKEHOLDERS

• PM Team
• Account managers
• Service line managers
• Day to day interaction with clients
• Design teams and other consultants (e.g. interior designers, services engineers, surveyors, etc.)
• Landlords / Tenants
• Building contractors and suppliers
• Industry bodies and leaders

PROJECT LEADERSHIP CAPABILITIES

Scope Management:

• Provide governance and functional support to the project team.
• Manage multiple projects within the project team’s remit.    

Contract Management (where applicable in relation to Scope Items):

• Verify evidence of compliance with contract terms for extensions of time and variations.
• Preparing, reviewing and obtaining agreements to enter into contract with clients and supply chain.

Planning/Scheduling:

• Interface with Project Managers with regard to schedule status.
• Ensure schedule is aligned to contractual timings where applicable.
• Ensure schedules are rigorous in terms of their practical construct.
• Ensure schedules are rigorous in terms of their contractual construct (where applicable).
• If required, assist with stakeholder management to explain schedule slippage.

Project Control:

• Monitor and review project performance at a high level by regular review of the defining project control metrics of progress and performance management, schedule status against planned, productivity factors and budget performance.
• Monthly review of project progress, financial performance and risk management.
• Provide support to the project in terms of project controls resources, including personnel, systems and hardware.
• View a reduction in tender/ forecast margin as a loss and an improvement on budgeted margin a success.
• Review the mandated reports and investigate any irregularities.

Quality Management:

• Lead all activities and provide functional support on projects to enable the appropriate delivery of quality outcomes.
• Leverage quality learnings from individual projects across all projects.
• Facilitate, lead and influence to achieve a culture of quality and continuous improvement within the project team.

Risk Management:

• Facilitate, lead and influence to achieve a culture of risk awareness and management within the project team.
• Provide functional risk support to the projects to enable the appropriate delivery of the risk management process.
• Review Project Risk Registers to ensure analysis is fully complete and adequate on all projects delivered.
• Ensure Risk Treatment plans are complete and effective.
• Sound working knowledge of quantitative analysis inputs and outputs to guide proper decision making.
• Monitor the effective and accurate interface between Risk Management, project schedule, project financials and other project & commercial management processes.
• Leverage risk management learning’s from individual projects and communicate to broader business unit.
• Drive the action plans from lessons learnt sessions and drive a “No Blame” culture within project team.

Procurement Management:

• Provide functional support to the projects to enable the appropriate delivery of the procurement process.
• Leverage the procurement process and learnings across the project team to provide increased effectiveness on individual projects.

Project Communication:

• Build strong relationship with customers.
• Assess the effectiveness of the project team’s communications outcomes with the critical project stakeholders.
• Communicate regularly with your teams and celebrate and share successes.
• Provide support and coaching to individual Project Managers in their communications dealings with internal and external stakeholders to build confidence and effectiveness.

People Leadership:

• Be aware of the Cushman & Wakefield values and policies and provide leadership by conducting yourself in accordance with these tenets.
• Coach and mentor project team members.
• Determine human resource requirements for approval.
• Mobilise project team.
• Demobilise project team.
• Develop team cohesiveness.
• Ensure appropriate role & responsibilities are in alignment.

Project Document Control and Management:

• Liaise with PM to ensure that Cushman & Wakefield document control and management principals are being implemented and adhered to.
• Ensure that the document control and management systems and processes are suitable for the project.

Project Management:

• Check to ensure the Cushman & Wakefield Project Management Methodology (PMM) is being followed.
• Provide oversight and functional support to the projects to ensure the delivery of the PMM processes.
• Closely review the project reports and assess and manage the performance of the Project Manager and the project team under control.
• Leverage the allocation of expertise and learnings across the projects to provide increased effectiveness at individual project levels.
• Ensure lessons learned and project review findings are actioned and share with the teams and peers.