Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognisable and innovative organizations.
Job Description:
This is the gateway for a graduate engineer to be exposed to a world-class Network Operations and Deployment career.
The Operations/Project Coordinator I will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.
Scope:
Follows established procedures on routine work
Requires detailed instructions
Your Roles and Responsibilities:
Provides weekly operational updates including action items.
Communicate effectively, maintain and establish a good rapport team and client.
Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
Assists with identifying operational/project issues and/or escalating the issue to the team lead.
Attending and participating in client meetings as required.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams for ticket resolution.
Work closely with the Facility providers and Smart Hands to drive the issues.
Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
Assists with daily monitoring of the ticketing system and resolving them under defined SLA
Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews
Assists with identifying trends or recurring problems and escalates to team lead for resolution.
Assists with identifying and collaborating on new process improvement opportunities.
Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Required to work on oncall roster and preparing/participating in daily handovers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Familiarity with Microsoft Excel and Google Suite
Excellent communication skills, both verbal and written
Positive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload in a fast-paced environment
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Good to Have:
Knowhow of operations inside Data Centers/POPs
Handled Logistics / shipments
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
