We are seeking a dynamic and experienced Application Support Manager to lead our high-performing support team in Singapore. This is a Technical leadership role for a C13 grade level, focused on driving the strategy and execution of application support across the APAC region. The successful candidate will be responsible for not only ensuring the stability and performance of our critical business applications but also for mentoring a team of analysts, shaping our support strategy, and fostering strong relationships with senior business and technology stakeholders. If you are a strategic thinker with a passion for technology, process excellence, and leadership, we invite you to apply.
Key Responsibilities
- Team Leadership & Development: Lead, mentor, and develop a regional team of application support analysts. Manage resource allocation, set performance objectives, and foster a culture of continuous improvement and technical excellence.
- Strategic Stability & Service Management: Define and own the long-term support strategy for a portfolio of applications. Drive initiatives to enhance stability, automate processes, and ensure service delivery exceeds expectations and meets all Service Level Agreements (SLAs).
- Senior Stakeholder & Vendor Management: Act as the primary point of contact for senior business and technology leaders in the APAC region. Manage vendor relationships, oversee service delivery, and ensure clear, concise communication during critical incidents.
- Incident & Problem Management Ownership: Oversee the entire incident and problem lifecycle, from initial assessment to resolution. Provide governance for major incident responses, ensuring timely escalation, effective root cause analysis (RCA), and strategic remediation plans.
- Technical Vision & Process Improvement: Partner with global development and engineering leads to influence application roadmaps and advocate for supportability and operational readiness. Champion the adoption of new technologies, including AI-driven tools, to optimize support processes and drive efficiency.
Qualifications
- Experience:
- 10+ years of experience in Application Support or a related technology field, with at least 3-5 years in a formal leadership or management capacity.
- Experience installing, configuring, or supporting business applications.
- Leadership:
- Proven track record of managing, mentoring, and developing a technical support team, preferably in a regional or global context.
- Core Technical Skills:
- Strong architectural understanding of multi-tiered applications and enterprise systems.
- Deep knowledge of UNIX/LINUX environments, including strong command-line experience, and principles of workload automation (e.g., Autosys, Abinitio Control Center).
- Proficiency with Control Center, Autosys, or similar scheduling/workload automation tools.
- Expertise in database technologies, including strong database skills with Oracle SQL/PLSQL and hands-on experience with NoSQL databases (e.g., Mongo DB).
- Modern Technology Acumen:
- Strategic understanding of Big Data technologies (e.g., HIVE), ETL processes, and modern programming languages (e.g., Java Spark).
- Knowledge and experience with Big Data technologies (e.g., HIVE).
- Experience with some programming languages and willingness/ability to learn, including but not limited to Abinitio, ETL tools, Java Spark.
- Experience leveraging data visualization tools (e.g., Tableau) for reporting and analysis.
- Basic knowledge of AI and prompt engineering, with a keen interest in applying AI and automation to solve complex operational challenges and a willingness to adapt AI in day-to-day tasks.
Professional Skills:
- Exceptional leadership, stakeholder management, and negotiation skills.
- Ability to articulate a strategic vision and influence senior decision-makers.
- Strong financial acumen with experience in budget planning and resource management being highly advantageous.
- Demonstrated ability to thrive in a fast-paced, high-pressure environment.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
- Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand. Consistently demonstrates clear and concise written and verbal communication skills and the ability to communicate appropriately to relevant stakeholders.
- Demonstrated analytical skills.
- Issue tracking and reporting using tools.
- Knowledge/experience of problem Management Tools.
- Effectively share information with other support team members and with other technology teams.
- Ability to plan and organize workload.
Education
- Bachelor’s/University degree or equivalent experience; a Master’s degree is a plus.
#LI-Hybrid
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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