Production support (Informatica)
Important Information
Location: Singapore
Job mode: Contract
Job Summary:
This role focuses on Day 2 operations for Informatica data integration and data management platforms in a consulting environment. You will be responsible for ensuring Informatica platforms remain stable, secure, compliant, and well-run after go-live, supporting multiple client systems and projects, often in regulated, air-gapped on-premises environments.
Key Responsibilities:
- Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter, Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM)
- Monitor platform health, availability, and performance of Informatica domain services, integration services, repository services, and associated infrastructure
- Perform routine operational checks and maintenance activities across Informatica nodes, domains, and connected systems
- Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes
- Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups, roles, privileges, folder-level permissions)
- Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups
- Ensure access provisioning follows least-privilege and security policies across Informatica domain, repository, and application tiers
- Maintain accurate access and entitlement records for all Informatica platform users and service accounts
Experience
- Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms
- Strong understanding of Informatica domain administration, user/group management, roles, privileges, and folder-level permissions
- Familiarity with ITSM processes (incident, service request, change management)
- Experience with patching (EBFs), upgrades, and controlled changes in production Informatica environments
- Ability to follow runbooks, SOPs, and operational checklists
- Basic troubleshooting skills across Informatica services, workflows, sessions, database connectivity, and integration layers
Singaporeans only
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
.jpeg)
