Production Support Analyst

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role: Production Support Analyst

Job Description

· Provide two tier supports to all applications and provide assistance to all end users and identify any issues in production.

· Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.

· Analyze all vendor applications and provide operational support to same and perform reviews.

· Administer and implement all new systems and ensure transition of plans to production.

· Provide training to various new employees and assist with expert knowledge on all production processes.

· Document all production applications and resolve all application issues and answer all requests.

· Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.

· Maintain knowledge on all hardware and operating system and update security associate technology.

· Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.

· Maintain effective relationships with various system administrators and development teams.

· Prepare all project requirements and develop all associated projects for various applications.

· Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

Qualifications

· Bachelors Degree in Computer Science, Engineering or related.

· 5 or more years related work experience preferably in banking and financial sector.

· Minimum 3 years of hands on experience troubleshooting complex, distributed software applications, working in a Production Support, Application Support, Help Desk, or related field.

· Strong application support or relevant production, technical support and problem/incident management experience.

· Hands on knowledge of Unix/Linux skills including Shell/Perl scripting

· Hands on knowledge of Database like SQL, Oracle, Sybase etc.

· Knowledge of scheduling tools - Autosys or cron.

· Experience of monitoring software and maintaining\improving rulebases.

· Hands-on experience of using tools such as Service Now - Desirable but not mandatory.

· Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial.

· Knowledge of ledger based systems will be a plus.

Other Skills:

· Ability to work well with cross-functional teams to resolve issues and defects.

· Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach.

· Excellent documentation, communication, and interpersonal skills.

· Ability to stay calm under pressure related to production issues.

· Ability to clearly communicate, verbally and in writing, requirements and problem definitions to Development teams whenever level 3 support is needed.

All your information will be kept confidential according to EEO guidelines.