Production Specialist - Front Office

Join us as a Production Specialist – Front Office

• We’re looking for an experienced Production Specialist to support production management across our front office platforms, ensuring stability, availability and resilience in line with business expectations
• This is a highly collaborative and fast-paced role which will see you working closely with global platform and domain stakeholders to ensure the robustness and resilience of the platform
• In this hands-on role you’ll be supporting the bank’s Market Data and Venue Connectivity Systems for our critical low-latency e-Trading platforms
   

What you’ll do
 

This will be a dynamic front office facing role within our trading environment, requiring collaboration as part of a global follow-the-sun support model starting with Singapore at 6am SGT. You’ll be working on the trading floor directly interacting with Trading and Sales solving time-sensitive technical and business issues

You’ll also be:

• Supporting incident and problem management, ensuring production stability meets the appropriate quality standards
• Supporting delivery of application management and application support along with any requested local business enhancements
• Proactively monitoring the system health before APAC business start to help with early detection and response to limit business impact
• Working as hands-on SRE to drive automation, toil reduction, observability and other strategic initiatives
• Collaborating with platform teams to understand the upcoming changes, helping with rolling-out of those changes including on weekends
• Contribute to our Cloud journey
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Leading business delivery in the region/global by working actively with the front office business, understanding and analysing business requirements and delivery
• Expected to work in the office at least three times per week

The skills you'll need

• At least 10 years of hands-on experience supporting trading platforms with understanding of complex trading platforms including electronic trading
• 5+ years experience of working on the trading floor closely with front office
• Hands-on experience of supporting Market Data and Venue Connectivity systems
• Exposure of working with low-latency electronic trading systems
• Excellent coding/scripting skills using Python, Java, SQL
• Excellent automation and troubleshooting skills across UNIX and Windows platforms
• Hands-on experience of observability using tools such as OpenTelemetry, Grafana, Corvil, Splunk, Geneos etc
• Hands-on experience of new and emerging technologies such as: Cloud and Artificial Intelligence
• Experience in FX/FI Markets: pricing, trading, risk management. With understanding of products such as Spot, Fwd, Options and NDF’s in FX and Bonds/Swaps in FI
• Excellent interpersonal and communication skills with ability to present complex information in a clear and concise manner
   

Desirable

• Technical certifications in areas such GCP, RPA, Python etc
• Excellent customer relationship and influencing skills and experience in creating strong partnerships with key stakeholders across all levels of an organisation

Hours

Job Posting Closing Date: