The Product Support Specialist acts as a liaison for the BATDOK user community, coordinating user feedback, training, and engagement to enhance military healthcare software development.
Job Description
We are seeking a Product Support Specialist to work directly with our users and ensure our development teams are creating innovative capabilities that solve user needs. We need a highly experienced communicator and leader that has worked with military medical providers and can deeply understand their needs. This role is the connective tissue between the boots on the ground and the software development team.
We are looking for someone that is passionate about improving military healthcare and will ensure we move our products in the right direction. Not just creating new features, but capabilities that ensure that humans remain at the center of the product. You will coordinate all user interactions from small user research sessions to full scale exercises with hundreds of participants and multiple planning sessions. You will assist the product owners and designers in turning engagement feedback into actionable requirements. If you're excited about taking ownership of user needs and passionate about making a lasting impact on the world of military healthcare, we want to hear from you.
The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers' missions. Our collaborative, cross-functional teams are committed to innovation, integrity, continual learning and strong execution.
What You'll Do:
Off-Site Work Environment: This position may be performed working primarily remotely. Travel/commute to various company and/or customer locations at time when not "home based" may be required.
Working Conditions:
Required Education, Experience, & Skills
A security clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access.
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $107952 - $183518
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Space & Mission Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for government and commercial customers. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Multiple positions may be available on this opening.
We are seeking a Product Support Specialist to work directly with our users and ensure our development teams are creating innovative capabilities that solve user needs. We need a highly experienced communicator and leader that has worked with military medical providers and can deeply understand their needs. This role is the connective tissue between the boots on the ground and the software development team.
We are looking for someone that is passionate about improving military healthcare and will ensure we move our products in the right direction. Not just creating new features, but capabilities that ensure that humans remain at the center of the product. You will coordinate all user interactions from small user research sessions to full scale exercises with hundreds of participants and multiple planning sessions. You will assist the product owners and designers in turning engagement feedback into actionable requirements. If you're excited about taking ownership of user needs and passionate about making a lasting impact on the world of military healthcare, we want to hear from you.
The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers' missions. Our collaborative, cross-functional teams are committed to innovation, integrity, continual learning and strong execution.
What You'll Do:
- Primary liaison to BATDOK user community.
- Manager of user and development team relationships.
- Communicate and advocate for ideas with development teams and customers.
- Collaborate with designers, developers and healthcare professionals to understand user needs and requirements.
- Work with product owners to define requirements.
- Maintain ownership of training curriculums to ensure they meet the user's needs and result in proficiency.
- Plan and coordinate customer engagements both formal and informal.
- Foster integration into user career field training pipelines.
- Stay current with military medical trends and technologies to continually improve our products.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.
Off-Site Work Environment: This position may be performed working primarily remotely. Travel/commute to various company and/or customer locations at time when not "home based" may be required.
Working Conditions:
- Work is performed in an office environment, laboratory, cleanroom, or production floor.
Required Education, Experience, & Skills
- Bachelor's degree in a related field plus 8 or more years related experience.
- Each higher-level degree, i.e., Master's Degree or Ph.D., may substitute for two years of experience. Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
- Experience with operational medical care.
- Experience with military training pipelines and curriculum.
- In addition to the typical educational and experience requirements, a demonstrated capability to adequately perform the essential functions and responsibilities of the position and exhibit the skills and competencies of the grade level should be considered.
A security clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access.
Preferred Education, Experience, & Skills
- Experience with military community, active-duty military experience highly desired.
Pay Information
Full-Time Salary Range: $107952 - $183518
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Space & Mission Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for government and commercial customers. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Multiple positions may be available on this opening.
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