Proofpoint Logo

Proofpoint

Product Support Engineer

Reposted 21 Days Ago
Be an Early Applicant
2 Locations
Entry level
2 Locations
Entry level
Provide high-quality customer service and technical support, troubleshoot issues, and assist customers with security training and assessments.
The summary above was generated by AI

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud environment
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Do you want to be known as a Cyber Security Leader?

We take pride in delighting and empowering our customers by providing superior customer service and helping them get the best from our products including utilisation, planning and implementation of their Cyber Security Training and Awareness programs.

Do you have the need for speed?

As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.

Do you sweat the small stuff?

Our customers rely on us for support and ensuring they get the best protection from our products, we achieve this by being well informed, organized, meticulous and responsive.  We focus on the customer’s objectives and do everything within our power to help them achieve them.

Have a desire to work independently AND part of a team?

We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

Your day to day

  • Ensure high quality customer service and technical troubleshooting to both internal and external customers
  • Proactively research and integrate product changes into daily support process
  • Work with customers to plan their annual Security Training and Assessment program
  • Create and launch training assignments, assessment campaigns and status reports
  • Maintain a consultative approach to customer support and program implementation
  • Act as an intermediary between customers & internal teams to resolve escalated & technical issues
  • Maintain the customer-facing knowledge-based documentation
  • Perform other duties as assigned

What You Bring To The Team

  • Bachelor’s degree or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
  • Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
  • Strong interpersonal and customer management skills
  • Excellent time management skills
  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently
  • High energy, confident, and enthusiastic attitude
  • Demonstrated ability to develop technical skills
  • Experience with Salesforce, Microsoft Excel, reporting tools is desirable
  • Experience troubleshooting browsers, networks, and general HTML is an added bonus
  • Demonstrate smart decision making with attention to detail
  • Ability to identify resources and achieve exceptional customer satisfaction
  • Ability to support APAC hours (including Singapore)

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.  

#LI-JR1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Top Skills

HTML
Excel
SaaS
Salesforce

Similar Jobs

12 Days Ago
Remote
Singapore, SGP
Junior
Junior
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
The Product Support Engineer provides technical support for SaaS products, ensuring customer satisfaction in both Japanese and English, while troubleshooting and managing client inquiries.
Top Skills: APIsCloud TechnologiesDatabasesGoogle DriveJIRAMicrosoft Office SuiteSaaSZendesk
4 Days Ago
Singapore, SGP
Mid level
Mid level
Artificial Intelligence • Big Data • Information Technology • Security • Software
The Product Support Engineer provides expert support for application security, troubleshoots technical issues, manages customer escalations, and mentors junior engineers.
Top Skills: AWSAzureCurlGCPLinuxOpensslUnixWireshark
13 Days Ago
Singapore, SGP
Entry level
Entry level
Semiconductor
Support the first chamber Build & Test, develop procedures, troubleshoot issues, collaborate with quality teams, and manage spare parts for new products.
Top Skills: Semiconductor Industry

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account