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Job Summary:
Serve as the Product Owner within the PFA team, leading the design, development, and delivery of digital platforms. This role is critical in translating strategic goals into field-driven, data-informed solutions that enhance agent performance, recruitment, and agency enablement. The Product Owner will work closely with the PMO lead, users, cross-functional SMEs/Teams to ensure adoption, alignment, and delivery excellence.
Job Desciptions:
Product Vision & Leadership - Define and drive the product vision for key agency, ensuring alignment with FA and Agency transformation goals. Collaborate with the PMO Lead, users and cross-functional teams to translate strategic intent into solutions that support recruitment, performance, and adoption.
Roadmap Planning & Delivery - Own the product roadmap—prioritising features based on field needs, strategic milestones, and feedback loops. Work closely with tech on enhancement planning, backlog management, sprint planning, and ensure delivery stays on track through iterative, agile releases.
Stakeholder & Field Engagement - Act as the bridge between business and tech. Gather insights from agency leaders, PMO, strategy, and distribution teams to guide product decisions. Champion adoption by aligning expectations and communicating clearly across markets.
Experience & Impact Advocacy - Ensure user journeys are intuitive and outcome-driven. Work with UI/UX Designer, Group Tech, Training team and Change leads to drive high usage and embed behavior change.
Data-Driven Iteration - Use adoption and performance data to inform priorities and track impact. Define and manage key KPIs to ensure continuous improvement and field relevance.
Enablement & Field Routines - Identify opportunities to futureproof agency tools, gather adoption success stories and proof points from early users. Highlight how the platforms drive coaching effectiveness, productivity uplift, and performance outcomes. Support optimisation of field routines to ensure product usage are adopted into daily practice, tied to field behavior and adaptable to market needs.
Qualifications & Experience:
Bachelor’s degree in business, Technology, or a related field
6–10 years’ experience in digital product management, preferably within insurance, financial services, or sales-driven business
Familiarity with UI/UX principles/design and/or experience working in agile/transformation squads will be of strong advantage
Proven track record in delivering digital solutions at scale with measurable impact on frontline adoption, performance uplift, or behavioral change.
Experience translating field feedback into business requirements and backlog priorities
Key Skills & Traits:
Strategic thinking with strong execution and delivery orientation
Excellent stakeholder engagement, with ability to align cross-functional teams
Agile mindset with hands-on experience managing backlogs, sprint cadence, and iterative delivery
Strong data fluency, able to interpret adoption and performance metrics to guide product decisions
Sharp business communication skills – able to connect digital features to business value narratives
Comfortable shaping field-facing materials and able to work across business, design, tech, Group, and operations in fast-paced transformation environments
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
