Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
As Square's Product Marketing Manager (PMM) for Japan, you will take the responsibility of launching and growing Square's products in the market.
You will advocate for the voice of the customer to develop and market our products - identifying which customer segments Square Japan can serve, understanding sellers' needs, and using research insights to influence Square's product roadmap.
You'll have a understanding of product strategy, branding, full-funnel integrated marketing strategy, growth marketing and sales enablement, and a track record of cross-functional coordination. You will partner with Product, Creative, Engineering, Data Science, Central Marketing, Communications, and Sales and Account Management. Reporting into the Product Marketing Lead based in Japan, this role can be based remotely anywhere in Japan or in our Tokyo office through a hybrid of in-office and remote working.
You Will
- Deeply understand the market, competitor context and market-specific regulations that make Japan a unique place to launch and grow products
- Collaborate to design the product roadmap, completing market, competitor and customer research to map unmet customer needs and prioritize solutions that help SMEs succeed
- Drive go-to-market strategies - including targeting, segmentation, pricing, product positioning, value propositions, important messaging, marketing channels (paid, earned, and owned), budgets, and lifecycle campaigns - across the customer journey to convert, grow, and retain our customers
- Have deep empathy for our customers' pain points and needs through qualitative and quantitative research (surveys, interviews, and product usage)
- Collaborate with global product managers, engineers, designers, data scientists, and other team leads to identify impactful product opportunities, prioritize efforts and share insights on the Japanese market
- Own the metrics - be comfortable tracking and reporting out on goals, measuring performance, and identifying optimisation opportunities
- Partner with Sales, Account Management, and Customer Success to create a holistic approach to sales training and enablement, onboarding, and ongoing customer engagement
- Work with designers and copywriters to develop compelling and unique marketing collateral across channels
You Have
- The ability to work with Japan-based sellers in Japanese (reading, writing and video meetings), and global Square colleagues in English (reading, writing and video meetings)
- 5-8 years of marketing or management consulting experience
- Demonstrated understanding of product marketing, growth or lifecycle marketing, or similar go-to-market positions in the Japanese market
- Designed go-to-market strategies for product launches, and conducting customer insights research
- Experience in growth or lifecycle marketing by email, in-product, content marketing, and other owned/earned channels
- Ability to work with a global team of stakeholders, explaining cultural and market differences
- Passion for problem solving and SMEs in Japan to succeed
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
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Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
