Product Lead - (CRM -Communication)

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

Product Lead – AI-Powered Sales Omnichannel | monday CRM

You want to work somewhere that lets your creativity shine, where you can build from 0 to 1 and drive real—not just incremental—impact. You want to be the one creating the inflection point, not just reading about it in the news. But you’re not looking to join an early-stage startup and give up the stability and resources that come with a successful company.

The CRM product operates as a startup within monday.com. With a team of over 70 people spanning product, R&D, design, analytics, marketing, product marketing, content creation—and even video editing—we have everything we need to build an exceptional product and drive massive growth.

Launched in May 2022, monday CRM has seen exceptional momentum. With over 27K paying accounts and 22X ARR growth compared to monday.com’s core product, it’s one of the fastest-growing CRMs in the world. And this is in the most competitive SaaS category on the planet. The potential ahead? Huge.

We’re looking for a strong product manager to lead one of the most strategic and high-growth areas within monday CRM: the Omnichannel team.

• You’ll lead one of the most strategic and high-growth areas within monday CRM: the Omnichannel team.
• Define and own the vision for AI-powered conversational tools that transform how salespeople work and connect with customers.
• You’ll create and own the vision for our AI-powered communication strategy, building conversational AI tools that don’t replace human connection—they enhance it. Help sales teams engage personally, at scale.
• Work cross-functionally with engineering, design, marketing, and GTM teams to ship products that drive adoption and real revenue.
• Use data, experimentation, and user insights to shape the roadmap and prioritize what matters most.

• 7+ years of product management experience, ideally in B2B SaaS platforms.
• You’ve led high-impact product areas that solve real problems and have the business results to show for it.
• You’re a visionary—there’s no playbook for AI-first product building. You’re ready to write it.
• You’ve owned large product surfaces, serving multiple internal teams or use cases.
• You think like a founder—taking ownership, moving fast, solving real problems.
• You’re data-fluent—comfortable running experiments, diving into metrics, and pairing that with qualitative research and deep user empathy.
• You’re a strong communicator—able to align teams, inspire action, and earn the trust of C-level executives and cross-functional partners.