Product Install Supervisor

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities

• Assist Product Installation Management on day to day activities to ensure flow of installation process
• Coordinates with Product Installation Management on schedule alignment for Global Installation coverage.
• ​Drive for the timely and successful installation of KLA products at customer sites.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Attends Product Life Cycle and Quality meetings, prepares, and presents material that report to management on the state of the business if required.
• Frequently interacts with team members, outside customers and functional peer groups at management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentation of technical information concerning specific project/schedule.
• Reviews Installation documentation including eQuality checklists, Install procedures, etc ​
• Manages escalations during Install activities. Identifies resources and drives POA development across functional groups.  Communicates status to all parties and upper management and attends Service Alert Meetings.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, and Installation Cycle time. On-Time Installation and Out of the Box Quality (OOBQ).

Minimum Qualifications

• Bachelor’s degree in Engineering
• Minimum 5 years' experience in supporting comparable capital equipment for the semiconductor industry is required. 
• People management experience is required
• Possess clear and concise written and oral communication skills
• Good interpersonal skills and understand customer needs.
• Independent and critical thinker, analytical, fast learner with a sense of ownership and urgency

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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