Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
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Gain a systems-engineering level knowledge of highly sophisticated systems including Image processing, complex illumination, wafer stage, vibration isolation, motion control, opto-mechanical and Automated Wafer handling subject areas.
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Implement and supervise progress of the NPI/Sustaining work. This will include Diagnostic improvements, software feature requirements development, training plans and documentation planning and contribution.
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Work closely with Manufacturing and Engineering teams, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements.
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Complete service deliverables for new part deployment to the field (including service documentation, field communications, field change process)
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Support operational programs to analyze tool performance and recommend improvements for systematic issues.
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Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations.
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Respond to situations where first-line support has failed to resolve problems by providing written plans of action by e-mail or hands-on assistance at customer sites in the Asia, USA and Europe.
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Support external and internal customers in the operation, installation, upgrade, diagnosis, repair and application of systems.
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Drive small projects in matrix environment.
Minimum Qualifications
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Bachelor's Level Degree or above in electrical/electronic/mechanical/optics engineering
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Hands-on and system level troubleshooting experience in semiconductor industry are required
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Must be able to work with wide variety of technologies, including mechanics, electronics, servers, optics and software
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Organized, detailed, productive, consistent, team player
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Strong analytic and data analysis skills
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Strong written and verbal communication skills
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Experience with Tech Support, Product Engineer, NPI, Manufacturing Design Engineer, Design Engineer is a plus
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Experience with KLA BBP products is a plus
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Experience with Reliability Engineering is a plus
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Software knowledge in Python, Visual Basic is a plus
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
