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The Senior Vice President of Customer Care is responsible for overseeing customer care operations and outcomes, driving transformation initiatives, and ensuring high levels of customer satisfaction and operational performance.
Who are we?
At Crypto.com, we are on a mission to accelerate the world’s transition to cryptocurrency. Since 2016 we have grown to be one of the world’s most used and trusted exchanges through our focus on regulation and quality product experiences.
The Opportunity
Crypto.com is looking for a Senior Product Designer to drive and lead a group of designers in the Exchange division. You’ll play a pivotal role in shaping the design direction across multiple products within the web and mobile apps, supporting product designers, collaborating with product managers, and creating a positive environment for your team to deliver high quality design.
Responsibilities:
- Lead a team of designers through design collaboration, feedback, and direction.
- Create designs to develop product and feature directions, communicate an idea or provide additional support.
- Collaborate with multiple product managers who own different features within the Exchange to establish timelines, delivery, and priorities.
- Provide guidance, coaching, and protection to your designers. Creating a positive design environment to foster their growth.
- Establish, maintain, and update an ideal design process for your team.
- Share your deep expertise and knowledge in design to train the designers around you.
- Run and facilitate user research activities, including 1:1 user interviews, focus groups or usability tests.
- Work with the executive team to understand and apply the big picture vision and direction.
- Present and communicate design direction, decisions, and rationale to other teams.
- Actively use and trade on the exchange and call out design and product issues to the team
Requirements:
- 2+ years experience working at a top tier trading team.
- Must be a trader.
- Must have extraordinary knowledge of design as a craft, and can contribute a deep skillset to the team.
- Extensive experience designing multiple B2C digital products/services for international audiences.
- A solid portfolio of work that contains examples of design for digital products and services.
- Deep understanding of user-centered design and user experience principles and have a strong creative vision to plan design roadmaps with senior stakeholders.
- Ability to oversee and manage multiple projects and ship quality products at scale.
- Experience with developing and coaching a design team.
- An experienced leader with a strong creative vision that understands business objectives, leadership and is skilled at executing ideas with the product design team.
- A portfolio must be provided to be considered
Crypto.com Singapore Office
Singapore
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
