About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
The operations transformation subject matter expert provides deep functional expertise in new business, policy servicing and claim to drive the design and implementation of operations transformation initiatives. The role partners closely with operations functional leads, IT, project management to improve operations efficiency and customer experience that are aligned with our business strategy
KEY ACCOUNTAIBILITIES
- Provide subject matter expertise across end to end operations processes.
- Support design and implementation of operations and transformation initiatives.
- Consult and discuss business requirements with operations leads and users.
- Provide subject expertise and guidance to users, business analysts and IT developers.
- Sign off requirement documentation, prepare test plan and execute testing.
- Document processes, prepare training manuals and conduct training for internal users or intermediaries (if required).
- Ensure transformation initiative adhere to regulatory, risk, and controls requirements.
- Provide regular reports on implementation progress.
QUALIFICATIONS / EXPERIENCE
- Degree holder
- At least 8 years of experience in life insurance and has strong knowledge of operations processes.
- Experience in operational transformation, process re-engineering.
KNOWLEDGE, SKILLS & ABILITY
- Strong knowledge in life & health insurance
- Good understanding on regulatory related to life and health insurance.
- Strong leadership skill
- Effective communicator
- Strong interpersonal and stakeholder management skill
- Good analytical, problem solving and decision-making skills.
