Principal Product Portfolio Manager

Overview:

The Global Product Portfolio Manager - Infrastructure role is a key leadership role responsible for overseeing and driving the success of Global Knowledge’s portfolio of learning products for the infrastructure product lines.

The Product Manager will develop and execute strategies that drive growth, profitability, and customer satisfaction across various market segments and channels. Accountable for product line performance, profitability, and general market fit and acceptance. The Global Product Portfolio Manager will ensure these offerings meet the evolving needs of enterprise customers around the world.

Responsibilities:

• Portfolio Management: Lead the product lifecycle management, from ideation and development through to enhancement and retirement of learning and certification products. Ensure portfolios are aligned with customer priorities, industry trends and Global Knowledge’s goals while maintaining P&L accountability.
• Product Trending and Analysis: Provide monthly/quarterly/yearly product result trends with insights and analysis to help drive internal strategy and fine tune operations for the best on-going results.
• Go-to-Market (GTM) Support: Create GTM collateral for use in sales enablement and engagement including value proposition, sales tools, sales pitch concepts, objection handling, customer persona identification and alignment, as well as provide market and demand generation support.
• Market Expansion: Identify and pursue new market opportunities within a product line, including emerging industries, geographies, and customer segments, to grow Global Knowledge’s market share and drive product adoption.
• Strategy Development: Collaborate with senior stakeholders to define and implement strategic roadmaps that support the organization’s long-term vision and key performance indicators (KPIs). This includes defining strategy for proprietary and third-party content implementation and their fit-to-market.
• Execution and Innovation: Drive product innovation and enhancements that align with market needs and create differentiation, leveraging insights from industry trends with a deep understanding of our customers’ needs and competitor analysis.
• Customer Empathy: Create and present decision proposals based on facts from the market. Host and facilitate customer centric calls to determine new product needs and existing product enhancements. Create an intentional feedback loop with voice of customer calls and focus groups.
• Cross-Functional Portfolio Leadership: Work closely with marketing, sales, and technology teams to ensure successful product launches and ongoing support, while aligning with revenue and profitability targets.
• Stakeholder Engagement: Build and maintain strong relationships with key internal and external stakeholders, including OEM vendors, partners, suppliers, and channel partners in the satisfaction of market needs and strengthening GK’s market leadership position.

Example metrics for this role:

As an indicator of impact and success, this role will be measured on metrics such as:

• Profitability
• Competitive Market Share
• Partner Metrics Alignment (where applicable)
• Net Promoter Score (NPS)
• General Compliance

Skills & Qualifications:

• Must have product knowledge within network infrastructure e.g. networking, routing, security, switching etc.
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree
• Portfolio Management Expertise: Deep experience in product lifecycle management, with a focus on learning and certification products, driving growth and meeting customer needs.
• Strategic & Analytical Thinking: Ability to develop clear, actionable strategies using data-driven insights.
• Leadership: Proven ability to influence outcomes in a highly matrixed organization, with clear communication of strategic goals and strong presentation skills.
• Cross-Department Collaboration: Effective in working with diverse teams, including marketing, sales, and technology, to achieve business results.
• Industry Knowledge: Experience in learning, certification, or professional services with an expertise toward technology and its associated fields.
• Global Perspective: Capable of managing products for a worldwide audience with an understanding of market nuances and trends.

Target base salary range for this job requisition is anticipated to be $117,000 to $157,000 annualized.
We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off. 

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.