Principal Product Manager

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

As a Sr. Product Manager on the DynatraceOne post sales team, you are empowered to drive designs, ideas, and scaling solutions that drive operational efficiency, automation, and measurable business impact. We own the product strategy for tools and platforms that enable customer success, support, and professional teams to deliver exceptional outcomes. This role requires strong business acumen, strategic vision, and the ability to translate business needs into actionable product plans.

Key Responsibilities

• Product Strategy & Execution:
  • Develop and execute a product strategy for internal solutions that enhance post-sales team effectiveness and scalability.
  • Identify opportunities for automation, workflow optimization, and data-driven decision-making within post-sales operations.
  • Translate business requirements into clear product roadmaps, prioritizing initiatives that deliver the highest impact.
• Cross-Functional Leadership:
  • Collaborate with post-sales, engineering, IT, and business operations teams to define requirements, align priorities, and deliver solutions.
  • Facilitate stakeholder engagement, ensuring alignment between business goals and product outcomes.
  • Lead cross-functional teams through the full product lifecycle, from ideation to launch and ongoing improvement.

• Business Acumen & Impact:
  • Analyze business processes, KPIs, and user feedback to identify pain points and opportunities for improvement.
  • Build business cases for new initiatives, demonstrating ROI and strategic value.
  • Track adoption, measure impact, and iterate on products to maximize effectiveness.

• Innovation & Automation:
  • Champion the use of automation, AI, and advanced analytics to streamline post-sales workflows.
  • Stay current on industry trends and best practices in internal product management and post-sales enablement.

• Enablement & Change Management:
  • Develop training, documentation, and enablement materials to support successful adoption of new tools.
  • Drive change management initiatives, ensuring post-sales teams are equipped and motivated to leverage new solutions.

• Experience with internal product management in a B2B SaaS company.
• Background in business operations, process improvement, or change management.
• Technical proficiency with automation platforms, analytics tools, and cloud technologies.
• 8+ years of product management experience, ideally with a focus on internal tools, business operations, or post-sales enablement.
• Demonstrated ability to drive product strategy from concept to execution, delivering measurable business outcomes.
• Strong business acumen, with experience analyzing processes, building business cases, and influencing senior stakeholders.
• Experience with automation, workflow optimization, and data analytics in a SaaS or enterprise environment.
• Excellent communication, leadership, and stakeholder management skills.
• Proven track record of leading cross-functional teams and managing complex projects.
• Familiarity with post-sales functions such as customer success, support, and technical account management.
• Entrepreneurial mindset, with a bias for action and continuous improvement.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.