We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as People and Ops support Specialist at Civica
Are you a proactive, people-focused professional with a passion for driving operational excellence?
Join Civica as a People & Operations Support Specialist and play a key role in shaping our workforce experience. This is your chance to take ownership of end-to-end People Operations, making a direct impact on employee engagement and operational efficiency.
In this dynamic role, you’ll lead workforce deployment planning, manage resignations and transfers, conduct interviews for high-priority schools, and coordinate onboarding and on-the-job training (OJT). You'll also advise on leave and disciplinary matters, maintain accurate records and trackers, support performance review processes, and keep leadership informed through regular reporting. Your contributions will ensure smooth, responsive, and people-first operations.
As a valued member of the Manpower Services team, you’ll partner closely with internal teams—including Professional Librarians, Training & Programmes, Collection Services, and POD—to deliver exceptional support to our external stakeholders. Acting as the key contact for LALOs on non-library matters, you’ll handle inquiries, feedback, and grievances with empathy and efficiency.
How You Can Thrive in This Role:
- Possess a diploma or equivalent with relevant experience and adaptable skills
- Exhibit strong written and verbal communication skills in English
- Have a solid understanding of local HR practices
- Bring robust IT skills along with proficiency in MS Office
- Demonstrate exceptional stakeholder management abilities
- Showcase effective interpersonal, communication, and presentation skills
- Maintain a reliable, friendly, and approachable demeanor
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
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