Pension/401(k) Operations, Vice President

Job Description
Our US-based Retirement Operations team in Human Resources is responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants.
As a Pension/401(k) Operations, Vice President within our team, you will manage, lead and execute key processes and work on challenging projects with peers in our team-based organization across several locations. We are looking for a leader with experience in Pension Plan and 401(k) Administration, a strong process and controls-focus, and who understands the importance of delivering for our customers.
Job Responsibilities

• Lead and execute pension and/or 401(k) administration processes and controls while prioritizing customer experience and meeting service level agreements
• Oversee and execute activities in pension and 401(k) that may include participant eligibility, data movement & reporting, calculations and payroll, troubleshooting issues, researching and responding to participant cases and escalations
• Lead and support continuous improvement and automation in our processes, while keeping the participant at the center of all we do
• Lead, coach, train and support a small team of direct reports as a working leader
• Effectively contribute to and/or drive team projects and/or provide coverage to teammates and team members and support to the larger Retirement Operations team
• Drive accuracy, quality and timeliness of the work while meeting plan requirements, regulations and control standards
• Develop and maintain procedures and training documentation
• Lead and coordinate year-end activities including bulk participant communications
• Lead and coordinate Retirement Operations team response to internal and external audits of retirement plans

Required Qualifications, Capabilities, and Skills

• Has strong technical knowledge Retirement Administration, with 5+ years' experience
• Is end-to-end process-oriented, looking to improve outcomes and experience
• Possesses controls mindset, with superior attention to quality and detail
• Uses solid judgment and analytical skill to assess situations and determine best course of action
• Seeks to improve and document processes, drive data quality, prevent issues and communicates across the team for awareness and understanding
• Has strong prioritization and organizing skills, effectively managing work through peak volume periods
• Possesses strong people and team leadership, coaching and communications skills, both written and verbal
• Has very strong data and computer skills, with proficiency in Microsoft Office products (and other systems in a Retirement Operations setting)

Preferred qualifications, capabilities, and skills

• PeopleSoft experience is a definite asset

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.