Partner Retention Associate

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role 

This role will report onsite to Singapore Grab office, reporting to the Assistant Manager of Partner Retention. 

We are seeking a dedicated Partner Loyalty Associate to join our team in Singapore. In this role, you will be responsible for maintaining and strengthening relationships with our valuable partners, ensuring their continued satisfaction and engagement with our products and service

The Critical Tasks You Will Perform

• Serve as the primary point of contact for assigned partners, addressing their needs and concerns promptly
• Develop and implement retention strategies to minimize partner churn and maximize long-term partnerships
• Conduct regular check-ins and performance reviews with partners to ensure their ongoing satisfaction
• Identify upselling and cross-selling opportunities to increase partner value and engagement
• Analyze partner data and feedback to identify trends and areas for improvement in our partner programs
• Collaborate with cross-functional teams to resolve partner issues and enhance the overall partner experience
• Maintain accurate and up-to-date partner information in our CRM system
• Create and deliver presentations to partners on new products, features, and program updates
• Contribute to the development of partner retention initiatives and best practices
• Lead the brainstorming and storyboarding process to create impactful content that encourages Partner engagement.
• Manage and optimize content across the team’s social media platforms, including strategic planning and scheduling for publication.
• Analyze and report on the performance of social media publications to drive engagement and growth in followers and viewership.

• Other ad-hoc duties (if required)

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business, Marketing, or a related field preferred
• You have 2+ years of experience in customer service, account management, or partner relations
• Proficiency in data analysis and the ability to translate insights into actionable strategies
• Experience with CRM software and Microsoft Office Suite
• Understanding of partnership management and retention strategies
• You have experience with photography, videography, and media production
• You have expert knowledge of all leading social media platforms, including their algorithms
• You have knowledge of pertinent engagement metrics and an appreciation for novel insights and ideas

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.