At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE is the market leader in CXi: Customer Experience interactions, and focuses on creating smart, connected, self-service and human assisted interactions, along the entire customer journey. We are looking for an experienced Partner Enablement Solution Engineer to work and enable our new & existing partners on NICE CXOne suite & Digital portfolio and ultimate help them sell and deliver connected CX and digital solutions to their customers.
A successful Partner Enablement Solution Engineer will work closely with our partners in region from onboarding a to continuous pre-sales and solutions enablement across the CXone and Digital suite. The role also includes pre-sales enablement and certifications activities of our Solution Engineers & Portfolio Sales Engineers of the International division.
How will you make an impact?
- Planning & delivery of partner presales enablement across the NICE CXone Suite through various types on engagement and activities (dedicated summits/bootcamp/release updates/pre-sales caffe)
- Delivery & responsibility for presales enablement to NICE International Solutions Engineering & Portfolio Sales Engineering groups.
- Ensure the technical onboarding of NICE Pre-Sales new hires by running focused tracks and cohorts.
- Planning, creation & management of presales curriculums & certifications across the solutions and the portfolio
- Release Management with the partner & internal presales communities to ensure awareness of the latest capabilities.
- Management of the demonstration tooling portfolio through live, shared, video and HTML assets.
- Working and planning with NICE Partner sales Organization for onboarding curriculum and activities of new partners, including building dedicated and gradual enablement plans
- Product Management liaison, articulation of partner & market needs, managing controlled release participation and feedback.
- Lead post enablement, coordination and follow-Ups leading to further engagement of the partners.
- Must be able to develop enablement maturity plans for different categories of partners taking them to the next level.
Have you got what it takes?
- 3+ years of pre-sales experience in the Digital Experience and/or Customer Experience domains, including working regularly with partners.
- Experience working with digital messaging and social media platforms.
- Experience with knowledge management, both internal & external facing
- Experience in CCaaS and Contact Cetner applications (e.g. Workforce Engagement apps)
- Basic knowledge of cloud security
- Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
- Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
You will have an advantage if you also have:
- Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
- Experience with social monitoring & analytics platforms.
- Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
- Ability to multi-task in a challenging environment while maintaining a high level of responsiveness.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Requisition ID: 5273
Reporting into: Manager, Sales Engineering, International, CXone
Role Type: Individual Contributor
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About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
