Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Partner Account Manager - Singapore or Malaysia
Genesys is a global leader in customer experience and contact center solutions. We empower businesses to create exceptional customer experiences through our innovative cloud-based technologies. Join us in shaping the future of customer engagement.
Are you a consultative SaaS sale professional responsible for driving revenue growth and bringing in net new business from partners, prospects, and current customers? As a Partner Account Manager, you will work to help expand our industry-leading CcaaS partner ecosystem.
The Partner team is responsible for opening new routes to market by helping partners build and sell customer experience offers at speed and scale and grow strategic partner relationships.
Genesys is seeking an astute Partner Account Manager to enhance our partner operations within the vibrant SINGAPORE, INDONESIA & MALAYSIA market. This role is ideal for a professional skilled in SaaS/CcaaS operational management, partner strategy, and collaborative growth.
This role opens up opportunities for candidates based in Singapore or Kuala Lumpur.
What You Can Bring to Genesys.
The primary responsibilities for this role include (but are not limited to).
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Develop and Nurture Partner Relationships: Cultivate and maintain strong relationships with existing partners in Singapore, Indonesia & Malaysia, focusing on operational excellence and strategic growth.
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Strategize Partner Business Development: Craft and execute partner business strategies to scale Genesys solutions and capabilities through our SINGAPORE, INDONESIA & MALAYSIA partner network.
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Provide Operational Support: Ensure partners have the necessary tools, resources, and knowledge to effectively market and sell Genesys solutions.
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Collaborate on Business Plans: Work with partners to develop detailed business plans, including operational processes, sales targets, and go-to-market strategies.
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Work closely with internal sales leadership and ensue alignment of GTM strategies.
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Streamline Onboarding and Training: Coordinate with internal teams to optimize partner onboarding, training, and enablement, fostering a high-performance partner ecosystem.
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Monitor Performance Metrics: Track and manage partner performance metrics, driving continuous improvement in sales and operational efficiency.
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Integrate Partner Feedback: Facilitate the integration of partner feedback into product development and business processes to meet partner needs and deliver value.
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Manage Partnership Agreements: Negotiate and oversee partnership agreements, focusing on operational clauses that ensure smooth cooperation and mutual growth.
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Lead Operational Reviews: Organize and conduct regular operational reviews with partners to assess performance, identify areas for improvement, and align on future objectives.
Why Join Genesys?
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Define Operational Excellence: Take the lead in enhancing operational excellence within our partner ecosystem in SINGAPORE, INDONESIA & MALAYSIA.
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You can drive the business through accurate forecasting and strategic partner planning.
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You can create dynamic sales presentations working with industry best technical experts and educating your partner community.
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You will have a unique opportunity to understand our customer's strategies and help drive sales using our unique solutions.
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You will have the ability to own and develop your territory working closely with Genesys colleagues to achieve shared success.
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Demonstrate your proven abilities to create relationships with executives, stakeholders, and key influencers with both partners and customers.
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Work for a Magic Quadrant leader with a focus on AI innovations.
You’ve been there and done this…
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Proven background in partner management, operations, or business development, especially within the SaaS or cloud-based solutions sector.
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Proven experience communicating, negotiating, and closing with executives and stakeholders
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Proven experience understanding customer and partner needs and being able to articulate solutions.
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Demonstrable ability to lead a complex sales cycle, with a track record of successful revenue attainment.
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6-8 years of sales experience (Cloud or SaaS based software sales preferred)
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BS or BA degree or equivalent work-related work experience
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Ability to travel up to 30%.
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Ability to speak and present in Bahasa Malaysia and Bahasa Indonesia will be beneficial.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the countries advertised.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
