E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.
Location: Kuala Lumpur
As an Order to Cash Analyst, your primary responsibility is to streamline and optimize the financial processes from order placement to payment collection. This role requires a keen eye for detail, strong analytical skills, and the ability to communicate effectively with cross-functional teams. You will be tasked with monitoring accounts receivable, resolving billing discrepancies, and ensuring timely invoicing and cash application. Additionally, your role will involve identifying areas for process improvement to enhance the overall efficiency of the order to cash cycle. By meticulously managing each step of the order to cash process, you play a crucial role in maintaining the financial health and integrity of the company. Your role extends to supporting external auditors and the internal audit team, as well as contributing to the development, maintenance, and documentation of policies and procedures linked to your responsibilities.
Primary Responsibilities
- Billing Role
- Ensures POs are received on time for billing, proper follow up and escalation as needed.
- Owns the billing process for respective customers under the supervision of team lead.
- Prepares and sends invoice and credit memos for respective customers on timely manner/ as per contract billing schedule.
- Validate Sales Order in NetSuite and ensure is accurate with correct product SKU, amount, payment terms and billing information that matches to contracts and Pricebook.
- Collection Role
- Serves as the escalation point for cash receipts and cash collections for all customer accounts.
- Contacts customers by email and phone to recover a debt.
- Develops and maintains good working relationships with internal and external customers.
- Keeps detailed notes and records of all communications and actions.
- Plan course of action to recover outstanding payments, investigate and resolve disputes.
- Cash Application Role
- Retrieve ACH, Wire and check payment information from bank statement and input and process remittances against customer accounts and invoices.
- Identify short-pays or discounts taken and record “unapplied cash” to customer accounts and monitor unapplied cash levels
- Collaborate with Collections Analyst as necessary to ensure cash is appropriately applied to open invoices.
- Raise journal entries for refund, write off, WHT and intercompany; ensure that approvals are in place.
Education and Experience
- Bachelor’s degree, degree in accounting strongly preferred.
- 2-3 years of Accounts Receivable including billing experience in a corporate environment, preferably in mid-size to large-size companies is added value.
- Strong Excel skills required.
- Experience with NetSuite and Salesforce.com strongly preferred.
Key Competencies
- Strong operational, organizational, and analytical skills.
- Detail oriented and well organized.
- Interest and ability to work with a high volume of data processing.
- Ability to effectively prioritize multiple projects to meet deadlines and produce high quality work in a fast-paced environment.
- Ability to work independently as well as with a team effectively.
- Solid customer service skills.
- Excellent communicator with ability to maintain open communication with internal employees, managers and customers as required.
E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
Top Skills
What We Do
At E2open, we’re creating a more connected, intelligent supply chain. It starts with sensing and responding to real-time demand, supply and delivery constraints. Bringing together data from customers, distribution channels, suppliers, contract manufacturers and logistics partners, our collaborative and agile supply chain platform enables companies to use data in real-time, with artificial intelligence and machine learning to drive smarter decisions. All this complex information is delivered in a single view that encompasses your demand, supply and logistics ecosystems. E2open is changing everything. Demand. Supply. Delivered.
