Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

Your role is only the beginning 

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together. 

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:  

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. 

• Perform troubleshooting for client platform related problems 

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 

• Perform service request related to client platforms. 

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties 

• Involve in client platform implementation/upgrade project. 

The ideal candidate should possess: 

• Desktop troubleshooting skills 

• Familiarility with the use of iOS and Android devices 

• Good communication and interpersonal skills 

• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage  

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Ignite Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today!  

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.

• Nitec/Higher Nitec in an IT-related discipline

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.