Introduction
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.
You’ll find our 700+ team currently across 12 locations and 9 time zones.
The Role
The Ops Manager is the operational lead who establishes how the perps business runs day-to-day and keeps it running as it scales. This person builds the operating model from the ground up at launch: trade lifecycle management, reconciliation workflows, back-office configuration, and the incident response frameworks that keep risk, compliance, and product teams aligned. A live perpetuals platform cannot operate without someone in this function from day one, and the quality of what gets built here determines operational resilience through the growth phase.
As our Operations Manager, Perpetuals, your key responsibilities include, but may not be limited to:
- Monitor trading-platform performance and resolve operational issues across all live regions.
- Manage the trade lifecycle: funding, settlement, reconciliation across ledger and liquidations.
- Coordinate with Risk, Compliance, Product, and Technology on day-to-day issue resolution.
- Own day-to-day configuration management through the back-office admin surface: pair listings, leverage tier limits, fee schedule updates, and risk-limit adjustments.
- Improve operational workflows to support team and user growth.
- Build runbooks and SOPs for incident response, recon failures.
- Own the coverage rotation and on-call schedule.
Job Requirements:
- 7+ years trading-platform operations experience at a CEX or DEX; direct perpetual-futures operations experience required.
- Bilingual English and Mandarin Chinese (verbal + written).
- Deep familiarity with crypto futures operations, and risk-monitoring enforcement.
- Experience scaling an ops team through a launch and rapid growth phase.
- Strong written communication for runbooks and incident retros.
- Ability to live The Pepperstone Way.
- Committed to ongoing learning and development.
Desirable:
- Familiarity with exchange admin panels and back-office configuration tooling.
- Hands-on use of agentic AI tooling (e.g., Claude) for runbook drafting, incident classification, and recon-anomaly investigation.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 4 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- Paid parental leave
- 3 paid volunteering days per year & Workplace Giving Program
- 24/7 support when you need it most - an Employee Assistance Program
- Frequent events and celebrations
More About Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit and
We understand it’s important to do due diligence on a prospective employer, see what our team are saying on . We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
#Li-Hybrid
.jpeg)
