Operations Director

Ensign is hiring !

Job Description

•             Provide strategic direction and leadership for project operations, ensuring planning execution, and service delivery across teams.

•             Recruit, mentor, and develop high performing teams in project management and operations.

•             Foster a culture of accountability, continuous improvement and professional growth.

•             Establish and enforce governance frameworks for project execution, service delivery, and operations.

•             Identify chronic operational and security issues, and ensure they are managed appropriately.

•             Ensure compliance with SLAs, regulatory standards and internal policies

•             Drive the enhancement of operational and project management frameworks. 

•             Identify areas of improvement and implement process enhancements to increase efficiency and effectiveness.

•             Responsible for team & vendor management, oversee relationships with vendors and key stakeholders.

•             Oversee client onboarding, retention, and satisfaction efforts. Ensure quality and consistency in service delivery to meet or exceed client expectations.

•             Lead the development, implementation, and continuous improvement of service delivery strategies. Ensure timely escalation and resolution of operational risk and issues.

•             Play a significant role in shaping the long-term operational strategy, ensuring scalability, profitability, and alignment with organisational goals.

Requirements

•             BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience

•             12 or more years of professional work experience in the security field. Experience with Project operations management and service delivery environment

•             Proficient experience working in an Agile environment.

•             Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.

•             Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.

•             Organizational, project management, interpersonal and presentation skills (verbal and written).

•             Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.

•             Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats