Fluent is seeking a Business Operations & Compliance Specialist to oversee the day-to-day operations of our offshore team dedicated to business operations. In addition, the ideal candidate will collaborate with cross-functional teams (Sales, Marketing, Legal, Finance, Business Operations) to develop an understanding of existing processes, business and compliance needs to ensure seamless workflow while adhering to our internal controls.
What You'll Do:- Oversee day to day operations of the Offshore team dedicated to business operations (order creation, campaign details update from ITPs, HubSpot to NetSuite system synch, sales classification of orders, planned billing process reconciliation etc.).
- Lead meetings and collaborate with Sales, Marketing, Account teams, Offshore, Finance, Legal on lead to client process and workflows (HubSpot/NetSuite, etc.).
- Own the day to day operations for the Deal Desk, ensuring efficiency and accuracy
- Own Legal tasks related to compliance, including managing the legal queue in NetSuite and HubSpot to ensure legal review of new and existing contracts.
- Liaise between internal leaders and Tropic representative (Vendor Management system) for vendor contracts.
- Control owner for specific internal controls related to business operations/legal compliance (monthly checklist items for financial close).
- Identify gaps in workflows and suggest improvements for process efficiency.
- Support with ad hoc projects as needed.
- At least 4-6 years operations experience in a relevant role preferably in a media, tech or digital marketing company.
- Bachelor’s degree or equivalent experience.
- Tech-savvy, ability to learn and work in different systems (Tropic/HubSpot, NetSuite) and internal tracking platforms.
- Experience reviewing agreements including master service agreements, IOs, SOWs, etc.
- Strong verbal and written communications skills.
- Excellent organizational and time management skills with the ability to manage several projects simultaneously.
- Comfortable working with data and numbers – running excel reports, VLOOKUPs.
- Comfortable working in a fast-paced environment.
- Proficiency with Microsoft Office and web-based research.
- NetSuite, HubSpot, Tropic and Zendesk experience are assets.
Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. Founded in 2010, Fluent uses its deep expertise in performance marketing to drive monetization and increase engagement at key touchpoints across the customer journey. For more insights visit
At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition, we offer a fully stocked kitchen, catered lunch, and our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in r networking events, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and a variety of activities. And we have all the practical benefits, too…
- Competitive compensation
- Ample career and professional growth opportunities
- New Headquarters with an open floor plan to drive collaboration
- Health, dental, and vision insurance
- Pre-tax savings plans and transit/parking programs
- 401K with competitive employer match
- Volunteer and philanthropic activities throughout the year
- Educational and social events
- The amazing opportunity to work for a high-flying performance marketing company!
Salary Range: $75,000 to $90,000 - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.
Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored.
Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.
