Officer, Broking

In this position you will....

be responsible for providing a full spectrum of account servicing for new and/or renewal business primarily for SME clients, marine cargo insurance and specialized product schemes in commercial insurance. 

You will be required to deliver superior policy administrative work and provide first-class customer service. There will be opportunities for you to learn a wide range of commercial insurance products and be encouraged, empowered, and challenged to become a member of a dynamic team.

You will be responsible for…

• Supporting the servicing and management of SME clients and insurance programmes, ensuring timely and high-quality execution
• Handling client enquiries and providing responsive support across policy, coverage, and servicing matters
• Supporting renewals and portfolio retention, ensuring timely follow-ups and strong retention outcomes
• Preparing broking documentation including quotations, placement slips, cover notes, and policies
• Processing policy renewals, endorsements, and billing accurately and in compliance with regulatory requirements
• Working closely with insurers and internal teams to support policy placement and servicing
• Supporting claims coordination and follow-ups, ensuring timely updates and resolution for clients
• Supporting client onboarding, product rollout, and new business initiatives where required
• Assisting in premium collection follow-ups and maintaining accurate records and documentation
• Contributing to client relationship management and identifying opportunities for organic growth
• Maintaining strong turnaround time and operational efficiency in servicing delivery
• Performing other duties as assigned

For you to be successful…

We expect you to be able to demonstrate the following key competencies 

• Customer Focus: Delivers responsive and high-quality service with strong attention to client needs
• Commercial Awareness: Understands client requirements and supports opportunities for business growth and retention
• Collaborative: Works effectively with team members, insurers, and internal stakeholders to deliver outcomes
• Communication: Communicates clearly and professionally across internal and external stakeholders
• Execution & Efficiency: Able to manage multiple priorities while maintaining strong turnaround times and accuracy
• Adaptability: Comfortable working in a dynamic environment and handling varying client and business requirements

You will require the following qualifications and skills                                                                                                               

• Diploma or university degree, or equivalent professional experience
• At least 2–4 years of experience in the insurance industry, with exposure to general / commercial insurance
• Experience in SME clients and/or structured insurance programmes would be an advantage
• Relevant certification such as BCP / PGI / CGI preferred
• Strong organisational skills with attention to detail and accuracy
• Good communication and interpersonal skills
• Able to work both independently and as part of a team in a dynamic environment